ServiceNow Developer

Role Overview

This is a permanent full-time opportunity based in Adelaide, South Australia. The role sits within a collaborative global environment where you will help design and deliver ServiceNow solutions that support operational reliability, automation, and continuous improvement.

Key Responsibilities

• Track incident, problem, and service request queues so that tickets are completed within agreed service levels.
• Carry out routine patching, monitoring, and annual platform upgrades to keep the ServiceNow environment stable and supportable.
• Build, test, and deploy ServiceNow solutions from business requirement specifications.
• Partner with business analysts and project managers to provide technical direction and expert recommendations.
• Deliver end-to-end ServiceNow solutions as a consultant, including concept design, platform configuration, enhancements, release management, and implementation.
• Configure and customize ServiceNow screens, forms, workflows, dashboards, reports, data imports, integrations, and scripts.
• Identify improvement opportunities and suggest practical fixes to strengthen service delivery.
• Support Agile delivery practices and ensure compliance with ITIL processes.
• Maintain thorough testing procedures for releases and platform upgrades to protect compatibility and system stability.
• Coach junior ServiceNow specialists when needed and create knowledge articles consistently after development and implementation work.
• Document all aspects of the ServiceNow implementation and keep the knowledge base current and accurate.
• Promote automation and innovation efforts, including digitization discussions, journey planning, and delivery input.
• Collect automation requirements from customers and translate them into use cases.
• Work with technical automation teams to map solutions to use cases and help design automation flow diagrams for custom solutions.
• Perform data extraction and reporting to assess outcomes such as benchmarking, value realization, adoption, and AI autonomous solution effectiveness.
• Automate reporting flows using Power Automate or ServiceNow Flow Designer.
• Look for ways to improve ROI, benefits realization, adoption, and zero-touch performance.
• Carry out other tasks assigned by the ServiceNow Lead.

Requirements

• At least 4 years of hands-on experience in ServiceNow administration, configuration, upgrades, development, or implementation.
• Practical knowledge of ITSM modules, integrations, ITOM, Discovery, Asset Management, Self Service, and Service Catalog.
• Experience with custom application development, CSM, and portal design.
• Java and Python scripting experience is strongly preferred.
• Proven exposure to Power Platform or comparable low-code tools.
• Strong understanding of application development and configuration practices.
• Familiarity with the ServiceNow Support Portal (HI Portal) used for support management.

Additional Information

This role is offered as a full-time permanent position. Capgemini highlights a culture focused on collaboration, diversity, learning, flexible working, and career growth. The organization also mentions access to a broad learning library, certifications, peer recognition, and a package of core and flexible benefits.

What You’ll Gain

• Exposure to large-scale transformation work and experienced colleagues across a global network.
• A workplace that supports work-life balance and flexible arrangements.
• Access to development opportunities such as thinktanks, hackathons, online learning, and external certifications.
• A total rewards offering that includes both core and flexible benefits, plus a peer recognition portal named Celebrate.