Service Leader - Food & Beverage (Captain)

About Shangri-La Jeddah

Located on the new Jeddah Waterfront facing the Red Sea, Shangri-La Jeddah redefines luxury with floor-to-ceiling windows inviting natural light and stunning sea views. The hotel features 203 stylish rooms and suites, 17 luxury serviced apartments, and four restaurants and lounges including the renowned Shang Palace. Conveniently close to Jeddah’s top landmarks and the Red Sea Mall, the property also includes 116 private Burj Assila Residences. Families can enjoy a dedicated Kids Club and a supervised play area, making it an ideal destination for unforgettable moments.

Role Overview

The Food & Beverage Captain is responsible for delivering exceptional dining experiences by upholding Shangri-La standards beyond routine guest service. Supporting the Outlet Manager, this role supervises waitstaff to ensure exemplary service and smooth daily operations in the Food & Beverage outlet.

Key Responsibilities

• Embodies the Shangri-La Jeddah philosophy by delivering friendly, top-quality customer service.
• Maintains service excellence at assigned stations.
• Possesses thorough knowledge of menu items and preparation methods.
• Advises guests on menu choices to enhance their dining.
• Addresses minor guest complaints and escalates serious issues to management as needed.
• Facilitates seamless cooperation between Restaurant, Kitchen, and Stewarding teams.
• Coordinates team efforts to ensure timely guest service.
• Ensures accurate billing and proper posting of charges.
• Adheres strictly to Shangri-La’s food safety policies and procedures.
• Ensures all staff comply with hygiene and grooming standards.
• Assists in training and mentoring subordinate team members for outlet success.

Candidate Profile

• Excellent communication skills for effective guest engagement.
• Strong command of the English language.
• A positive mindset combined with eagerness to learn.
• Experience working in high-end dining environments.
• At least two years serving as an F&B Captain in five-star hotel settings.

Why Join Shangri-La

• Workplace culture that supports passion, self-realization, and personal growth.
• Well-defined learning and development pathways offering career advancement and leadership training.
• Competitive benefits, recognition initiatives, and travel perks appreciating your contributions.
• Inclusive and respectful teams valuing diversity and ensuring a safe, welcoming environment for all.

Equal Opportunity Employer

Applications are invited from qualified candidates without discrimination. All information shared will be kept confidential and used solely for recruitment. Only shortlisted applicants will be contacted.