Senior Operations Staff - DHI Location

About Blue Dart Express Limited

Blue Dart Express Limited, a publicly listed company and part of DHL Group's eCommerce division, is a prominent logistics provider in South Asia specializing in courier, air express package distribution, and eCommerce solutions. Established in 1983, it operates across 55,000+ locations in India and internationally, supported by India's only scheduled air cargo airline, Blue Dart Aviation Limited. The company is renowned for innovation, digitalization, and reliable service excellence, offering global logistics benefits through DHL's network spanning 220 countries.

Position Overview

The Senior Operations Staff plays a crucial role in daily operational activities at Blue Dart's service centers, hubs, warehouses, and processing units. The position focuses on maintaining shipment accuracy, operational productivity, and delivering quality service. Supporting Shift In-charges, the role involves work allocation, on-the-job training for new staff, managing operational exceptions, adherence to SOPs, and consistent execution of tasks across operation stations.

Primary Responsibilities

• Handle shipment receiving, segregation, sorting, scanning, bagging, tagging, and processing across workstations.
• Assist with loading and unloading shipments while applying safe material handling practices.
• Ensure correct shipment routing to avoid mis-sorts and operational mistakes.
• Perform shipment reconciliation and verify manifests accurately.
• Maintain operational continuity during peak demand and emergencies.
• Conduct data entry and update shipment information using company systems timely and accurately.
• Verify shipment labels, manifests, and documentation; maintain precise operational records and promptly report discrepancies.
• Ensure compliance with Blue Dart SOPs and conduct quality checks to reduce handling errors.
• Identify and support improvements for operational efficiency and process excellence.
• Coach new employees, share best practices, assist shift leadership, and promote teamwork.
• Follow safety standards, security procedures, and immediately report safety issues or shipment damages.
• Maintain professional appearance, furnishing prescribed uniforms and identity badges.
• Participate in continuous improvement initiatives and operational readiness during business expansions.

Candidate Qualifications & Experience

• Minimum education of 10th standard pass; higher qualifications preferred.
• Experience ranging from 3 to 6 years in logistics, express distribution, warehousing, courier operations, or supply chain with emphasis on shipment processing and warehouse operations.
• Familiarity with handheld scanners and warehouse management systems is beneficial.

Eligibility Criteria

• Minimum age of 18 years.
• Physical fitness for standing, walking, and manual shipment handling.
• Willingness to work shift rotations, weekends, and public holidays as needed.
• Basic proficiency in English reading and communication.
• Fundamental computer and handheld/mobile scanner skills.
• Strong commitment to operational discipline and process adherence.

Why Join Blue Dart?

• Certified Great Place to Work® with an inclusive and growth-oriented culture.
• Competitive compensation complemented by performance-linked bonuses.
• Structured learning programs, global exposure, and coaching opportunities.
• Comprehensive benefits including medical coverage, financial wellness, and paid time off.
• A culture valuing diversity, innovation, and employee contributions.
• Pathways for global career advancement across over 220 countries.
• Recognition as India's most awarded logistics brand emphasizing purpose-driven work.

Disclaimer

Recruitment is conducted transparently and based on merit, respecting human rights and DEIB principles. Blue Dart does not charge candidates any fees during recruitment. Candidates are cautioned against fraudulent fee requests and can report concerns for verification.