Senior Account Manager - Mid Market DACH (d/f/m)

About the company

Personio builds an intelligent HR platform that helps small and mid-sized businesses simplify the heavy admin work around people operations. With a team of around 1,500 people, the company serves more than 15,000 customers and 1.5 million employees through products designed to be easy to use and genuinely helpful.

Role overview

This is a strategic account management role focused on revenue growth and customer retention for a dedicated portfolio of Personio customers. The position is based in Berlin or Munich and follows a hybrid setup with three office days each week. The remaining time can be worked from home or from the office, and employees also receive 20 Flex Days per year to work remotely from other locations.

You will be responsible for growing lifetime value by managing renewals, spotting expansion opportunities, and leading structured cross-sell and upsell motions across products such as Core HR, Payroll, Recruiting, and related solutions. The goal is to help customers reduce manual work, improve the use of people data, hire and onboard more efficiently, and strengthen Personio’s role as their core people-operations platform.

Responsibilities

• Manage a high-value customer portfolio and build dependable relationships with key stakeholders while owning the full upsell process and sustaining strong retention.
• Increase revenue through renewals and account expansion by focusing on the most valuable opportunities and consistently working toward target overachievement.
• Run the complete renewal process, including offer creation, negotiation, approval handling, and clear documentation of deal context to preserve and expand customer value.
• Identify, prioritize, and close expansion opportunities by conducting discovery, delivering demos, and presenting ROI in a way that resonates with champions and HR decision-makers.
• Coordinate with internal specialists at the right moments and work closely with Customer Success to align on customer health, strategy, and communication.
• Gather customer feedback and market signals, identify recurring themes, and pass them to Product and Engineering to help shape the roadmap.
• Keep pipeline records accurate and maintain reliable monthly forecasts for expansion and churn in SFDC, with strong close plans and early risk management.
• Spot warning signs of churn or downgrade early and take structured action to protect the account, including handling escalations with calm, solutions-focused leadership.

Requirements

• At least 3 years of experience in sales or account management, with evidence of account growth and strong retention performance.
• Strong communication and negotiation skills, with the ability to represent the company’s interests effectively.
• The ability to build long-term customer relationships across different stakeholder types and a genuine focus on excellent service.
• Prior experience in a customer-facing role such as Account Management, Customer Success, or Sales; exposure to an Account Executive role is a plus.
• Comfort working across teams such as Solution Sales, Payroll, Product, Legal, and Finance.
• A driven, ambitious mindset with curiosity, coachability, and a desire to keep improving.
• Success in fast-changing environments, with a proactive approach to problem-solving and change.
• Interest in using AI and automation to improve sales and customer workflows.
• Business-level German and fluent English, both written and spoken.
• A bachelor’s degree or equivalent practical experience.

Additional information

Personio is an equal opportunities employer and aims to create an inclusive workplace where people from all backgrounds feel respected and supported. The company values in-person collaboration but also offers flexibility in how work is organized.

The compensation package is reviewed annually and includes salary, benefits, and pre-IPO equity. Additional benefits include 28 days of paid vacation, plus one extra day after 2 years and another after 4 years, one fully paid Impact Day per year, family leave, child support, mental health support, and sabbatical options.

Employees also benefit from shared meals, cultural activities, seasonal events such as Summer Sessions and year-end celebrations, healthy snacks and drinks, and a weekly catered lunch.

Terms & conditions

This role is office-based with a requirement to work from the contracted office location for 3 days each week. The remaining days may be spent working from home or in the office. Employees are also able to work remotely from other locations for up to 20 Flex Days per year.