Sales Operations Analyst, Wolt for Work

About Wolt

Wolt develops innovative technology to bring convenience, joy, and income opportunities to communities worldwide. Founded in 2014 by focusing on restaurant food delivery, Wolt has expanded its services to deliver almost everything across over 500 cities in 30 countries. In 2022, Wolt merged with DoorDash to pursue further global growth.

Working at Wolt means engaging in a dynamic and challenging environment where learning, building, and delivering projects occur at a rapid pace. The company values entrepreneurial spirit and proactive individuals who enjoy tackling challenges and having fun while doing so.

Key Responsibilities

• Drive and execute strategic projects that enhance scalability, efficiency, and operational execution within the Wolt for Work segment.
• Manage critical recurring programs, notably the monthly commission payment cycle.
• Deploy and sustain tools and systems such as Apollo and Salesforce to support expansion needs.
• Analyze and refine the sales pipeline to maintain a robust flow of customers and improve the quality and quantity of leads.
• Work closely with Product and Marketing teams to ensure alignment of sales processes and reporting tools with business data.
• Evaluate the sales team’s activities to heighten operational transparency by managing CRM and reporting infrastructures.
• Develop and update documentation, playbooks, and training protocols to boost team performance.
• Collaborate with Product Marketing to create and revise sales resources, including sales collateral, feature updates, training content, and onboarding materials.

Candidate Requirements

• A minimum of 2 to 3 years’ experience in Sales Operations, Revenue Operations, or a similar analytical role.
• Proficiency and hands-on experience with CRM platforms like Salesforce or Pipedrive, including report/dashboard creation, data handling, and routine administrative functions.
• Meticulous attention to detail with a strong emphasis on data accuracy.
• Analytical aptitude and comfort using data tools such as Excel or Looker.
• Exceptional communication skills and ability to manage stakeholders effectively; capable of independently leading projects and initiatives.
• Experience with go-to-market tools including Apollo, ZoomInfo, and LinkedIn Sales Navigator.
• Strong self-management skills to handle workload and deliver results without extensive supervision.

Diversity and Inclusion Commitment

Wolt is dedicated to fostering a diverse and inclusive workplace that reflects varied backgrounds, experiences, and perspectives. The company believes innovation thrives when all voices are heard and given equal opportunity, alongside resources and support to succeed.