Sales Director - Enterprise

About Lucidya

Lucidya is an AI-driven platform specialized in customer experience (CX) intelligence, designed to autonomously manage the entire customer lifecycle, from first engagement to retention and growth. Unlike typical platforms that only provide insights, Lucidya uniquely closes the loop with proprietary Natural Language Understanding (NLU) technology developed in-house and trained on millions of multilingual conversations. This empowers marketing, support, CX, and research teams to deliver tailored customer experiences that significantly enhance satisfaction, retention, and lifetime value.

Role Importance

As Lucidya embarks on the next phase of rapid expansion, the Sales Director role is critical for scaling the commercial organization and steering further success. Reporting directly to the Chief Revenue Officer, you will lead a team charged with securing complex high-value deals, cultivating lasting client relationships, and driving sustainable revenue growth. Your responsibilities span shaping sales approaches, mentoring your team through tough sales cycles, and instilling the discipline necessary for a consistent, high-performance sales function.

Key Responsibilities

• Craft and implement sales strategies to achieve ambitious revenue targets aligned with Lucidya's long-term goals.
• Lead, mentor, and develop a high-achieving sales team, fostering a culture anchored in accountability, collaboration, and ongoing enhancement.
• Provide strategic support and guidance throughout complex sales processes to help the team win.
• Develop trusted partnerships with senior stakeholders in customer organizations, participating actively in major commercial negotiations.
• Ensure robust pipeline creation, accurate forecasting, and seamless opportunity progression through rigorous CRM and sales management practices.
• Set clear performance indicators, track team metrics, and leverage data insights to continuously refine sales execution.
• Navigate intricate buying cycles involving multiple decision-makers, formal procurement, and executive approvals.
• Collaborate closely with Marketing, Product, Customer Success, and executives to elevate customer outcomes and accelerate growth.
• Constantly seek process improvements in sales forecasting, pipeline quality, and overall commercial effectiveness.

Candidate Profile

• Over 5 years of experience leading successful B2B SaaS sales teams in dynamic, fast-paced settings.
• A track record of meeting or exceeding challenging revenue goals and building scalable, predictable sales organizations.
• Exceptional coaching skills with a passion for developing team members to achieve their best performance.
• Comfortable taking a hands-on leadership approach, engaging directly in strategic sales meetings, negotiations, and intricate deal-making.
• Proficient in managing extended multi-stakeholder sales cycles and maintaining momentum amidst formal procurement procedures.
• Commercially savvy, adept at using data analytics, forecasting, and pipeline management to make strategic decisions and enhance team outcomes.
• Ability to quickly establish trust with customers, colleagues, and cross-functional partners through clear communication and sound commercial insight.
• Thrives in evolving environments where adaptability, problem-solving, and continuous growth are valued.
• Holds a Bachelor's degree in Business, Marketing, or a related discipline (preferred).

Hiring Process

• Initial discussion with Talent Acquisition.
• Interview with the Chief Revenue Officer.
• Sales leadership case study followed by an interview.
• Final discussion with executive management team.

This selection process provides ample opportunity to learn about Lucidya, meet the team, and assess how your background fits the organization's ambitions for the future.