Room Divisions Manager

Job Overview

The Room Divisions Manager supports the operational management of various room-related departments, including Front Office, Engineering/Maintenance, and Housekeeping. This role is focused on enhancing guest and employee satisfaction while ensuring strong financial results for the department. Monitoring adherence to corporate standards and procedures is a critical part of the position, alongside leading a specific team to help meet or surpass property objectives.

Candidate Profile

Education and Experience: Candidates should have either a high school diploma or GED paired with at least four years of relevant experience in guest services, front desk, housekeeping, or related areas; or possess a two-year degree from an accredited institution in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field along with two years of similar professional experience.

Key Responsibilities

• Guide the room operations team by translating organizational goals into actionable objectives focused on guest tracking and productivity.
• Create a supportive property environment encouraging motivation, empowerment, collaboration, continuous improvement, and a strong service culture.
• Analyze employee and guest satisfaction data to develop strategies addressing weaknesses and bolstering strengths.
• Ensure that team members have the necessary skills and motivation to achieve performance expectations.
• Lead by example with confidence, enthusiasm, and energy.
• Educate staff about the evolving expectations and needs of guests, fostering exceptional service.
• Assist in managing day-to-day operations across room-related departments and ensure adherence to property-specific recovery plans.
• Publish guest satisfaction feedback promptly and take proactive actions regarding employee and guest concerns.
• Maintain professionalism and courtesy in interactions with employees and guests.
• Communicate property goals and results transparently to employees and conduct semiannual one-on-one meetings with staff.
• Help the team with scheduling aligned to guest flow and occupancy targets.
• Participate in hourly tasks to support operations as necessary.
• Assist in hiring processes, ensuring thorough orientation and fair administration of discipline and policies.
• Celebrate team successes and recognize individual contributions publicly.
• Participate in annual quality audits and monitor financial data to support cost control and improvement initiatives.

Additional Information

Marriott International is committed to providing equal employment opportunities and fostering a diverse and inclusive workplace free from discrimination on any legally protected basis. The hotel brand emphasizes a welcoming environment where associates' unique backgrounds and talents are valued. JW Marriott properties offer a work culture rooted in genuine hospitality and holistic well-being, supporting growth, innovation, and community among associates.