Reservations Agent

Job Location

Join the Distinction Dunedin Hotel located at 6 Liverpool St, Dunedin, Otago, New Zealand. This role offers an opportunity to be part of New Zealand's fastest growing hotel group and work within a leading luxury hotel in Dunedin.

Key Responsibilities

• Handle both individual and group reservation bookings through telephone, email, and internal booking systems with a focus on accuracy and adherence to company policies.
• Manage group bookings comprehensively, including preparing quotations, overseeing contract details, managing rooming lists, and ensuring smooth handovers to the front-of-house team.
• Support tour series management by collaborating with both returning and new accounts, processing future series bookings, generating quotes, and partnering with the General Manager on contractual arrangements for upcoming seasons.
• Maintain up-to-date data in reservation and property management systems, including current rates, special promotions, and guest information.
• Oversee financial aspects by tracking deposits and guest prepayments, actively following up to reduce financial risks and ensure timely payments.
• Communicate effectively with internal departments to deliver flawless guest experiences and address any booking-related issues promptly.

Candidate Profile

• Demonstrated strong experience in hotel reservations, group booking coordination, or front desk operations.
• A genuine passion for hospitality and dedication to delivering a premium guest experience.
• High level of attention to detail, capable of managing financial deposit processes, scrutinizing contract specifics, and efficiently using complex reservation software.
• Excellent communication skills, both written and verbal, with the ability to build and maintain strong relationships with tour operators and internal stakeholders.

Application Process

Interested candidates should submit a current cover letter along with their CV. For further information, contact Andrew Duncan at 03 471 8543.