Receptionist/Reservations Agent

About the Location and Employer

This position is based at Harvey's Point, located in Friary, Lough Eske, County Donegal, Ireland. Harvey's Point is a distinguished 4-star luxury hotel with approximately 101 rooms, situated amidst scenic surroundings including the Bluestack mountains. It has maintained a strong presence in luxury hospitality for over 30 years. The hotel is managed by Windward Management, a reputable hospitality management company founded in 2007, operating around 2,000 hotel keys across Ireland and Europe.

Role Overview

We are inviting applications for the role of Receptionist/Reservations Agent to join our award-winning team. This role offers full-time employment with on-site responsibilities focused on ensuring exceptional guest interactions and efficient reservation handling.

Primary Responsibilities

• Facilitate smooth reception operations including guest check-in and check-out alongside completion of audit procedures.
• Manage incoming phone reservations and address customer inquiries effectively.
• Deliver exceptional service while building strong rapport with guests and anticipating their needs to surpass expectations.
• Promptly take ownership and resolve guest concerns to maintain satisfaction.
• Conduct cash handling aligned with company financial policies.
• Perform general administrative duties such as managing correspondence, emails, and filing to support reception activities.
• Stay informed regarding room pricing and special promotions to provide precise information to guests.

Candidate Requirements

• This opportunity is full-time with rotating shifts including work on weekends.
• Excellent proficiency in spoken and written English communication.
• A natural aptitude for promoting and selling the Harvey's Point experience.
• Professional appearance, confidence, and a friendly disposition.
• Capability to work efficiently in a fast-paced and pressure-driven environment.
• Experience with revenue management systems is preferred.
• Familiarity with Hotsoft Property Management System is advantageous.

Benefits and Perks

• Competitive salary offering between €29,406 and €30,420 annually.
• Recognition programs including employee of the month, long service awards, and team celebration events.
• Employee referral incentives and growth opportunities within the Windward Group.
• Access to learning and development resources to support career advancement.
• Discounts across Windward Group hotels.
• Employee assistance and digital wellness initiatives.
• Healthcare plan discounts and PRSA pension scheme.
• Meal provisions during duty hours.
• Social and celebratory events including birthday gifts and newborn baby presents.

Additional Information

The application deadline is Monday, 13th July 2026. This role is ideal for candidates who value a supportive team environment, seek personal development, and aspire to grow within a thriving hospitality company that values its people and their work-life balance.