Quantitative UX Research Analyst II

About Etsy

Etsy is a worldwide marketplace built around distinctive, creative products. The company develops and evolves the systems that help millions of sellers and buyers connect, while aiming to keep commerce human. Team members may contribute across Etsy and Depop, working on large-scale, meaningful challenges with a collaborative group of colleagues.

Role overview

Etsy is hiring a Quantitative Product Researcher for its Quantitative UX team within the Strategy organization. The role centers on using survey research and data-driven methods to generate insights that influence the future of Etsy’s buyer and seller experiences.

The right candidate brings strong survey research expertise, collaborates comfortably on mixed-methods projects, and knows when to prioritize methodological rigor versus adapting to the needs of the project. Curiosity, independent thinking, and a willingness to question assumptions are important to success in this position.

This is a full-time role reporting to the Senior Manager, Quantitative Research. Compensation includes base pay, plus an equity package, an annual performance bonus, and benefits as part of Etsy’s total rewards.

Work location and setup

Candidates must be based in the United States. Those who live within commuting distance of Etsy’s Brooklyn office hub may be considered first. Depending on proximity to the office, in-person attendance is expected once or twice each week. Etsy also offers different work modes to fit different needs and preferences.

Team environment

• The team uses research to inform buyer and seller experiences across Etsy’s marketplace.
• Quantitative UX Research is embedded in the Strategy organization and works closely with Product, Engineering, Design, and Analytics.
• Work spans the full product cycle, from identifying opportunities to refining experiences and measuring impact.
• The group is small, with four team members who collaborate closely to provide data that supports growth.

Key responsibilities

In this role, you will lead and support primary survey research with Etsy buyers and sellers, including both ad hoc studies and tracking programs.

• Collaborate with other survey researchers to shape study design and create user-focused questionnaires.
• Set up and deploy surveys across different parts of the marketplace experience.
• Use R, SPSS, or Python to analyze survey data, identify trends, and surface actionable insights.
• Use SQL to retrieve and work with data that connects behavioral signals to survey findings.
• Create and maintain dashboards for tracking research metrics, ongoing studies, and important experience indicators.
• Coordinate survey sample management and help ensure data quality.
• Produce clear, recommendation-oriented reports that support marketplace health and Etsy’s business objectives.
• Work with Product, Design, and Marketing partners to shape product decisions using user research and UX best practices.
• Independently define project scope and choose the right methods for both foundational and evaluative research needs.
• Partner with other insights specialists to build broader approaches that address stakeholder needs and advocate for strong research practices across the company.
• Oversee third-party vendors such as sample providers and research agencies when needed.
• Handle additional duties as assigned, with responsibilities subject to change at Etsy’s discretion and where allowed by local law.

Requirements

• 2 to 4 years of hands-on experience in quantitative survey research, either in-house or through an agency.
• Strong working ability in R, SPSS, or Python for analysis and data manipulation.
• Practical SQL/database querying experience for accessing and interpreting behavioral or product data.
• Experience creating and maintaining dashboards to communicate metrics and research results.
• Comfort managing the complete survey workflow, from questionnaire design and programming through fielding and statistical analysis such as inferential statistics, correlations, and regression.
• Strong attention to detail along with excellent written, visual, and verbal communication skills.
• Ability to manage several projects at once and balance competing priorities.
• Confidence in meetings and the ability to present findings with a customer-focused perspective.
• Preferred experience with survey tools such as Qualtrics or Alchemer.
• Preferred background in ecommerce or other digital product research.
• Bachelor’s degree or equivalent practical experience in a relevant field such as psychology, sociology, HCI, or marketing.

Compensation and benefits

The posted salary range is $109,000 to $141,000. In addition to base salary, the role includes an equity package, an annual performance bonus, and competitive benefits that support employees and their families.

Additional information

Candidates interested in the role should submit a resume and may also include a cover letter if they choose. Etsy values individuality and wants applicants to present themselves authentically.

Equal opportunity and accommodation

Etsy promotes a diverse, equitable, and inclusive workplace and welcomes applicants from all backgrounds, ages, abilities, and experiences. The company is an equal opportunity employer and does not discriminate based on protected characteristics. Applicants who need accommodation during the application or interview process should inform their recruiter. Visa sponsorship may be available, though it can be limited to specific roles and skill sets.