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About Phoenix

Established in 2019, Phoenix is advancing a trusted telehealth platform aimed at providing Canadians with accessible specialist healthcare regardless of location. The platform enables patients to manage their health proactively through personalized treatments and licensed practitioner support.

We value innovation and impact, nurturing a team of inventive problem-solvers who prefer in-person collaboration to foster effective work. Phoenix offers autonomy, a supportive team culture, and a mission to enhance healthcare delivery.

Role Overview

We are looking for a proficient Product Manager to enhance our consumer-facing digital experiences. This pivotal role involves contributing strategically and operationally across Phoenix and Raven’s core patient journeys through web and mobile interfaces.

The role requires on-site involvement within a skilled product team to drive clarity and progress across projects, ensuring high team efficiency and quality deliverables.

Key Responsibilities

Lead end-to-end product workstreams including discovery, execution, and iteration post-launch
Create detailed, well-defined briefs facilitating confident execution by engineering and design teams
Coordinate among engineering, clinical, pharmacy operations, customer experience, and marketing teams to advance initiatives smoothly
Translate patient and business insights into actionable product enhancements that boost user activation, retention, and lifetime value
Employ Shape Up methodology for project shaping, appetite setting, risk identification, and maintaining momentum
Utilize first-principles reasoning and Jobs To Be Done frameworks to comprehend patient needs and guide product decisions
Assist in roadmap planning by highlighting dependencies, trade-offs, and practical sequencing
Support and improve back-office systems for patient operations, fulfillment, support, billing, and clinical management
Maintain thorough documentation for decisions, requirements, and process knowledge to ensure accessibility
Collaborate with engineering to balance growth objectives with platform reliability, data accuracy, and patient safety
Discover potential applications for AI-driven automation within product workflows, internal tools, and support functions

Candidate Profile

4 to 6 years experience in product management, successfully delivering projects from concept through launch
Strong aptitude for systems thinking including process workflows, edge case handling, operational effects, and scalability
Proven experience with complex operational products such as administrative tools, back-office systems, and coordinating cross-functional processes
Comfortable creating clarity in ambiguous and dynamic settings without waiting for predefined structure
Excellent written communication skills with the ability to produce concise, clear briefs, specifications, and decision documents
Knowledge of Shape Up, JTBD, or similar methodologies is an advantage
Active curiosity with AI technologies, evidenced by experimentation or side projects involving tools like Claude, ChatGPT, or Cursor
Empathy for end-users, understanding their motivations, anxieties, and stakes associated with the product
Ability to manage technical trade-offs collaboratively with engineers regarding scope and sequencing
Data literacy to define success metrics, analyze outcomes, and make priorities based on data
Commercial insight linking product initiatives to user activation, retention rates, and overall business performance
Humble ownership mentality with a low ego approach
Experience in healthcare, fintech, logistics, or other operationally rich and trust-sensitive domains is highly valued

Why Join Phoenix?

Meaningful Mission: Transforming patient-centered healthcare across Canada through faster, accessible, and discreet care with an asynchronous model
Impact and Autonomy: Collaborate with leaders invested in your development and have a direct role in shaping the future of the company
In-Person Collaborative Environment: Work onsite at our Toronto headquarters or Richmond pharmacy to benefit from rapid feedback and strong team connections, complemented by social activities and camaraderie
Competitive Compensation and Comprehensive Benefits: Market-based salary packages with standard healthcare coverage, flexible holidays, wellbeing support including allowances, and additional time off for mental health, cultural observance, or personal needs

Additional Information

Phoenix is committed to equal opportunity and accommodates applicants with disabilities throughout the hiring process as per Ontario's accessibility and human rights regulations. We utilize AI tools solely to assist in initial resume screening, with all final hiring decisions made by humans. Please be cautious of fraudulent communications—official contacts will use Phoenix email domains.

Product Manager