Product Development and Delivery Specialist - Telecel Cash

Overview

This position is centered on leading the design, configuration, development, and delivery of Telecel Cash digital financial products and integrations to ensure timely launches, superior quality, and seamless user and partner experiences.

Key Responsibilities

• Manage the entire lifecycle of Telecel Cash features, from gathering requirements through production deployment.
• Convert business needs into technical designs, configurations, and scalable system solutions.
• Set up wallet services, tariffs, transaction limits, and promotional activities aligned with business objectives.
• Work closely with product owners and key stakeholders to prioritize and implement impactful features.
• Create, develop, and enhance APIs and integrations with financial institutions, merchants, aggregators, and external partners.
• Ensure the security, scalability, and high availability of all integrations.
• Constantly optimize integration performance and reliability.
• Analyze technical documentation and apply system configurations and business logic effectively.
• Identify and lead improvements to platform performance and feature enhancements.
• Support software updates, patches, and system growth initiatives.
• Participate actively in testing phases including System Integration Testing (SIT), User Acceptance Testing (UAT), and ensure readiness for releases.
• Verify that all new features comply with functional, performance, and security criteria before going live.
• Support continuous integration and continuous deployment (CI/CD) pipelines for smoother and safer releases.
• Provide level 2 (L2) support for production-related issues and complex problem escalations.
• Partner with operations teams to troubleshoot incidents and develop preventive measures.
• Engage in root cause analysis (RCA) and ongoing service improvement efforts.
• Collaborate effectively with internal teams, vendors such as platform providers, and external partners to deliver end-to-end solutions.
• Communicate technical updates, potential impacts, and benefits clearly to technical and business stakeholders.
• Support cross-departmental projects aimed at improving customer experience and service delivery.
• Manage and support messaging platforms such as SMS, USSD, and API related to mobile money services.
• Oversee middleware services associated with Telecel Cash.
• Handle complex escalations, system upgrades, and feature enhancements impacting messaging channels.

Required Qualifications and Experience

• A university degree in Computer Science, Computer Engineering, Cybersecurity, Information Technology, or a related field, or equivalent practical experience.
• Between five and ten years of prior experience in similar roles.
• Strong knowledge of mobile money and fintech platforms.
• Hands-on experience with APIs, system integrations, and microservice architectures.
• Proficiency in SQL, system configuration, and transaction processing systems.
• Familiarity with CI/CD methodologies, DevOps culture, and automation tools.
• A problem-solving approach with emphasis on system performance and scalability.
• Excellent communication and collaboration skills to engage with diverse stakeholders.

Location and Employment Details

The role is based in Accra, Ghana and follows a full-time, onsite employment model.