Personal Banker Authoriser - Teller

Overview

Join HDFC Bank Limited as a Personal Banker Authoriser-Teller in our Retail Branch Banking unit, reporting directly to the Branch Manager. This managerial role encompasses supervision and monitoring of branch transactions and sales activities aimed at enhancing account value and retaining portfolios.

Key Responsibilities

• Lead and oversee Personal Banker desks and contract sales personnel, ensuring high-quality customer service and efficient resolution of client queries.
• Supervise branch operational functions, including audit compliance and lobby management, coordinating closely with the Branch Manager.
• Authorize transactions handled by Personal Bankers and corporate salary payments, managing both cash and non-cash operations like demand drafts, mail cheques, and fund transfers.
• Maintain and reconcile suspense accounts following prescribed formats to ensure accuracy and regulatory compliance.
• Drive business growth by generating and monitoring cross-selling initiatives of Personal Bankers and securing leads for third-party products.
• Conduct training programs for tellers and manage merchandising and sales efforts within the branch to maximize revenue.

Qualifications and Certifications

• A minimum of graduation; post-graduate education is favorable.
• Certifications such as AMFI, IRDA, and optionally NCFM credentials are recommended for enhanced professional development.

Key Competencies

• Strong sales capabilities coupled with influencing skills.
• Comprehensive knowledge of banking products, processes, and industry trends.
• Effective planning and organizational skills.
• Outstanding communication skills for stakeholder engagement.

Major Stakeholders

Work closely with customers, branch banking teams, operations departments, NR product teams, insurance channel account managers, mutual fund fund houses, and HSL personnel to achieve branch and organizational goals.