Payment Operations Analyst (New Graduate)

About Column

Column is revolutionizing the financial infrastructure by combining banking and software to provide developers and companies with streamlined, modern banking solutions. By eliminating numerous intermediaries and legacy banking complexities, Column creates safer, more transparent, and cost-efficient financial services.

Role Overview

As a foundational member of the Payment Operations team, you will play a crucial role in scaling and refining payment processes that include ACH, wires, international payments, Real Time Payments (RTP), FedNow, and checks. You will combine technical skills with operational expertise to ensure smooth and accurate transaction handling while collaborating cross-functionally and implementing scalable systems.

Key Responsibilities

• Develop and deploy solutions to automate and optimize operational workflows using tools such as Retool, SQL, Python, and JavaScript.
• Manage and enhance end-to-end payment operations across multiple payment rails including ACH, wire transfers, RTP, FedNow, and checks.
• Handle and resolve inquiries from customers and partner banks efficiently by triaging and investigating payments-related issues.
• Maintain and analyze performance metrics and dashboards to monitor operational effectiveness and identify areas for improvement.
• Collaborate with Engineering, Compliance, Risk, Business, and Customer teams to ensure accurate, compliant, and timely resolution of operational matters.
• Create and update documentation such as process guidelines, playbooks, and internal knowledge bases to support onboarding and team scaling.
• Participate actively in risk evaluation and process improvement initiatives aimed at reducing operational risks and enhancing tooling.

Essential Qualifications and Skills

• Bachelor’s degree, ideally in Computer Science, Data Science, or a closely related discipline.
• Basic proficiency in technical skills including SQL, JavaScript, and Python, along with enthusiasm for rapid learning.
• Knowledge of payment processing standards, specifically NACHA operating rules and wire transfer protocols.
• Excellent communication abilities suitable for engaging diverse audiences ranging from technical to non-technical stakeholders.
• Strong organizational skills with the ability to juggle multiple priorities in a dynamic work environment.
• A customer-oriented mindset paired with a proactive approach to solving problems and improving workflows.
• Self-driven, comfortable working independently with minimal supervision, and ready to contribute to building processes from the ground up.

Benefits and Perks

• Comprehensive health, dental, and vision insurance with full coverage options for employees and their dependents.
• Extensive family planning and fertility support in partnership with Carrot, including up to $20,000 in expense reimbursements.
• Monthly rent assistance of up to $2,000 (post-tax) for those residing within a two-mile radius of the San Francisco office.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) plans to maximize pre-tax medical and dependent care spending.
• 401(k) retirement plan featuring self-directed brokerage opportunities.
• Generous and flexible time-off policy promoting work-life balance and personal recharge.
• Paid parental leave structured as 16 weeks for birth mothers, 12 weeks for primary caregivers, and 8 weeks for secondary caregivers.
• Annual backup childcare reimbursement up to $4,500.
• Catered meals for employees on-site in San Francisco.
• Commuter benefits including transportation paid to and from the office.
• Ongoing team-building activities including an annual company offsite event.

Additional Information

Column values diversity and invites applicants from all backgrounds to apply. Reasonable accommodations during application and recruitment are available on request. The role requires three or more days per week in-office presence at the San Francisco Presidio office. Column participates in the E-Verify program where legally mandated.