Patient Scheduler II

About the Role

At Resonance CX Partners, our goal is to assist seasoned professionals in discovering roles that align with their core values. We are not a staffing agency; instead, we identify and validate opportunities from organizations that prioritize customer service directly.

This position operates primarily at South University Clinic within the Scheduling Department (1006860 SCHEDULING - EH SS). The Patient Scheduler II manages pre-registration and booking for patients' appointments, procedures, tests, and other healthcare services. Key duties include handling incoming calls, managing follow-up and referral workflows, coordinating scheduling tickets, and communicating with patient care teams to guarantee appropriate and timely care. The role also involves completing patient checkout processes, scheduling subsequent visits per physician directives, and providing cost estimates and appointment itineraries.

The Patient Scheduler II should demonstrate expertise in scheduling across numerous service lines within Essentia Health, operating effectively in a fast-paced setting with high call volumes and numerous work queues.

Qualifications

Applicants must have graduated from programs such as LPN, Medical Secretary, Health Unit Coordinator, Medical Assistant, Paramedic, EMT, or related fields.

Work Schedule & Environment

• Remote work option available
• Day shift rotation based in the United States
• No weekend, holiday, or call duties
• Union affiliation applicable

Compensation & Benefits

Essentia Health provides a comprehensive benefits package focused on supporting employees' well-being, career growth, and work-life balance. Benefits include medical, dental, vision, life, and disability insurance with supplemental options tailored to individual needs. A 401(k) plan with employer contributions is available for retirement planning. Professional development opportunities include training, tuition reimbursement, and educational programs. Additionally, flexible scheduling, generous time off, and wellness resources supporting physical, mental, and emotional health are offered. Note that benefit eligibility may differ; for full details, employees can contact the HR Service Center.