Patient Registration Specialist

About Form Health

Form Health is a virtual clinic specializing in obesity medicine, offering multi-disciplinary, evidence-based treatment through telemedicine. With obesity affecting over 40% of US adults and a historically small percentage receiving medical treatment, Form Health is leading the way in expanding access to expert care. The company integrates board-certified physicians, advanced practice professionals, and registered dietitians to collaborate closely with patients. Using a proprietary mobile app, patients engage through video visits, messaging, photo journaling, data sharing, and personalized educational content. Founded in 2019, Form Health is a venture-backed startup committed to patient-first care and fostering an inclusive, evolving culture among employees.

Role Overview

We are looking for a Patient Registration Specialist who thrives in a dynamic telemedicine environment and values delivering an exceptional patient experience. You will be the primary contact welcoming new patients, guiding them through initial enrollment, and supporting their onboarding journey. Managing a high volume of patient interactions over the phone, you will ensure a smooth start to their weight loss treatment, focusing on efficiency and patient satisfaction in a fully remote capacity.

Key Responsibilities

• Serve as the main touchpoint for new patient inquiries via phone and email, providing clear instructions and assisting with initial enrollment requirements.
• Encourage and track patient progress to minimize drop-off during onboarding and move patients towards eligibility review.
• Handle high volumes of patient registration calls, collecting necessary insurance and identification information, verifying eligibility, and setting up electronic medical records.
• Confirm active insurance coverage and eligibility through detailed verification processes.
• Proactively reach out to patients needing assistance completing their onboarding steps.
• Provide feedback from patient interactions to internal teams to refine operational and technological tools.

Qualifications and Skills

• Minimum of two years experience in inbound phone roles within healthcare, patient enrollment, or high-volume customer service environments.
• Strong organizational skills to independently manage numerous tasks while meeting enrollment goals.
• Excellent communication abilities, capable of empathetically conveying information to diverse patients.
• Composure and professionalism in managing difficult calls or technical issues.
• Proficient computer skills with ease adapting to multiple platforms such as Slack, Google Workspace, EMR systems like Elation, and proprietary enrollment tools.
• Empathy and patience in supporting individuals from various backgrounds and with varying technological proficiencies.
• Proactive approach with flexibility and problem-solving skills when addressing challenges.

Compensation and Benefits

• Competitive annual salary ranging from $47,840 to $52,000 USD.
• Equity participation in a rapidly growing startup.
• Comprehensive medical, dental, and vision insurance coverage.
• 401(k) retirement savings program.
• Flexible scheduling options and paid time off.
• Paid parental leave benefits.