Operations Support Manager

Overview

We are seeking an Operations Support Manager to join The Chartered Institute for Securities & Investment (The CISI) in Riyadh, Saudi Arabia. This role involves close collaboration with our partner, the Financial Academy, to ensure the smooth running of operational processes, enhance service quality, and improve the experience of exam candidates. The position entails travel within the Kingdom of Saudi Arabia.

Main Responsibilities

• Provide operational support for testing activities within the Financial Academy in close coordination with partners and the operations team.
• Maintain strong relationships with involved partners to foster collaboration.
• Deliver excellent support to partners and institute members, ensuring seamless workflow.
• Work cooperatively with colleagues across departments to offer high-quality services.
• Identify opportunities for process improvements and service enhancements.
• Actively participate in events related to institute members and key partners.

Personal Traits

• Fluency in Arabic is mandatory.
• Customer-focused mindset with effective communication skills and ability to build positive relationships among diverse stakeholders.
• Strong organizational capabilities with adaptability to challenges and changing situations.
• High attention to detail combined with effective problem analysis and solution-finding skills.
• Possess a positive attitude and proactive spirit.
• Ability to work independently and collaboratively within a team.
• Previous experience in operations and customer service management.
• Project management experience.
• Ability to analyze operational data and customer experience metrics.

Ethical Standards

• Commitment to uphold the highest standards of integrity and ethical behavior in all dealings.
• Ensure compliance with the institute's code of ethics and professional standards.
• Promote values of transparency, integrity, and trustworthiness.