Operations Junior

About Hismile

Established in 2014, Hismile is an international oral care brand transforming daily routines. Known for innovative products such as the viral Colour Corrector and flavoured toothpaste line, the company has disrupted the market and is present in approximately 60,000 retail locations worldwide, covering Australia, the US, UK, and Europe.

With its main office on the Gold Coast, the team spans multiple departments including Operations, Digital, Marketing, Creative, Business Experience, and People & Culture, all striving together to deliver creative solutions globally.

Role Overview

This position is tailored for early-career individuals seeking broad exposure to operations within a dynamic consumer brand. Instead of focusing on a single function, the role involves supporting customer experience, operations, product, and marketing, providing valuable hands-on business experience.

Responsibilities

• Assist with B2B operational tasks such as international retail order management and coordinating communications with global warehouses and retailers.
• Support functions related to fulfillment, administration, and supply chain coordination.
• Collaborate with the product team regarding product sampling, packaging approvals, and managing orders for PR and sample materials.
• Maintain comprehensive business records and provide administrative assistance across departments.
• Manage invoice approvals and processing activities.
• Contribute to process improvement initiatives by offering input and assisting in their implementation.
• Liaise effectively with internal stakeholders and external partners.
• Create social media content featuring on-camera appearances.

Candidate Profile

• Recent graduate or early-career professional, ideally with a background in Business or related fields (preferred but not essential).
• Some prior experience in operations, customer support, administration, or comparable roles.
• Exceptional attention to detail and excellent organizational capabilities.
• Ability to juggle multiple tasks and effectively prioritize competing demands.
• Strong written and verbal communication skills.
• A proactive, solution-focused team player who collaborates well with others.
• Quick adaptability to learning new tools and systems.

Work Approach & Culture

• Ownership mentality combined with open-mindedness to learning from colleagues.
• A curious, driven individual committed to ongoing personal and professional development.
• Ability to thrive in a fast-paced, team-oriented environment.
• Clear and proactive communication with both team members and other stakeholders.
• Consistently upholding high standards and meticulous attention to detail.

Learning & Growth Opportunities

• Gain versatile experience across customer experience, operations, product, and marketing departments.
• Insight into the operations of a leading global eCommerce company.
• Engage in projects and initiatives with tangible business impact.
• Collaborate with and learn from seasoned colleagues while understanding the company’s operational strategies.
• Develop diverse skills that pave the way for future career progression within operations, business experience, marketing, or related fields.

Benefits & Perks

• Competitive remuneration package with superannuation included.
• Complimentary daily meals prepared by in-house chefs for breakfast and lunch.
• Free barista-quality coffee available every day.
• Access to a fully equipped on-site gym and wellness center featuring amenities such as a sauna and ping pong facilities.
• Onsite showers, locker rooms, and additional amenities.
• Multiple indoor and outdoor spaces designed for team collaboration.
• Frequent team-building events and activities.
• Free parking conveniently located at the headquarters.