Operations Associate

About Circles

Established in 2014, Circles is an innovative global tech company transforming the telecommunications industry through its advanced SaaS platform. This technology enables telecom operators worldwide to launch new digital brands or update existing ones rapidly, aiding their transition into technology-centric companies.

Circles collaborates with major telecom providers globally, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, designing future-facing telecom and digital experiences used by millions.

In addition to its core SaaS offering, Circles manages three additional businesses:

• Circles.Life: A digital lifestyle telco based in Singapore, powered by Circles’ platform and innovative marketing strategies, recognized as a market leader and recipient of multiple awards.
• Circles Aspire: A global Communications Platform-as-a-Service (CPaaS) entity offering cloud-based tools to support mobile, messaging, IoT, and connectivity services worldwide.
• Jetpac: A travel technology company specializing in eSIM roaming across 200+ destinations and offering creative travel connectivity products, honored as Travel eSIM of the Year.

Supported by prestigious investors like Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI, Circles has a strong history of backing industry innovators.

Role Summary

The Operations Associate will play a pivotal role in overseeing daily logistics operations to ensure smooth order fulfillment and top-notch service excellence for Circles’ new digital telecom brand in the MENA region. This role involves managing logistics and warehousing partnerships, refining process efficiency, and enhancing the customer experience, especially concerning SIM card delivery and order lifecycle processes.

Key Responsibilities

• Establish and nurture robust relationships with third-party logistics (3PL) partners including warehousing, procurement, and last-mile delivery, ensuring strict adherence to service level agreements (SLAs) and key performance indicators (KPIs).
• Perform routine performance evaluations such as daily operation checks, weekly meetings, and monthly/quarterly business reviews to maintain accountability and service standards.
• Collaborate with BPO order management teams to guarantee real-time, seamless order processing and delivery visibility throughout the e-commerce process.
• Manage end-to-end operations for SIM card delivery and welcome pack assembly, focusing on accuracy, timeliness, and reliability.
• Maintain appropriate inventory levels of SIM cards, packaging, and marketing materials while coordinating procurement to ensure no stockouts.
• Work alongside the finance team to verify vendor invoices, confirm cost accuracy, and monitor expenditure and efficiency related to logistics.
• Use operational dashboards to detect bottlenecks or inefficiencies and implement continuous process improvements to enhance operational flow.
• Rapidly resolve logistics and delivery challenges by thorough root-cause analysis to prevent future occurrences.
• Advocate for a customer-first approach in all operations, striving for flawless delivery and outstanding service experiences.

Desired Qualifications and Experience

• A minimum of 5 years of experience in logistics, operations, or last-mile delivery, ideally within fast-moving e-commerce, digital startups, or B2C telecom environments.
• Proven track record managing 3PL partnerships with performance-driven SLAs.
• Strong analytical skills with capability to develop operational reports and extract actionable insights from fulfillment and delivery data.
• Experience in cost optimization, process automation, or lean operations methodologies.
• Customer-centric mindset, adept at issue troubleshooting and intelligent escalation.
• Exceptional communication, coordination, and stakeholder management abilities.
• Prior experience in startups or digital-first telecom companies in the MENA region is advantageous.

Diversity and Data Privacy

Circles is dedicated to fostering an inclusive workforce and operates as an equal opportunity employer, prohibiting discrimination based on race, nationality, gender, disability, or age.

Applicants consent to Circles' Data Protection and Privacy Policy regarding collection and use of personal data for recruitment. This includes understanding your rights and the process for withdrawing consent, acknowledging third-party recruiter disclosures if applicable.

Recruitment Policy

Circles only accepts resumes from recruitment agencies enrolled in its preferred supplier partnership program and will not be responsible for fees related to unsolicited resumes not submitted through the official applicant tracking system.