Operations Administrator - 10 Month Contract

Overview

Zurich Life Assurance plc is seeking an Operations Administrator to join its Service Teams, focusing on addressing customer priorities. The role involves acquiring a comprehensive understanding of life office operations by managing inquiries and requests related to a range of products including Corporate and Individual Pensions, Investments, and Protection Plans.

Initially, the position requires full-time presence at the office located in Blackrock, Co. Dublin, for approximately four to six months, after which it will transition into a hybrid work arrangement. The role may be offered on a full-time or part-time basis to accommodate candidates' needs.

Main Responsibilities

• Prioritize customer-centric service in all activities.
• Manage client and member requests throughout the new business lifecycle, ensuring adherence to product regulations and company processes.
• Communicate effectively with clients, members, brokers, employers, and other relevant stakeholders via telephone.
• Handle and resolve customer complaints.
• Collaborate with various departments such as Sales, Propositions, and Compliance to enhance operational processes.

Skills and Experience

• Proficient in Microsoft Word and Excel.
• Possess a relevant third-level qualification.
• Achieved or actively pursuing a professional qualification that aligns with Central Bank Minimum Competency Requirements.
• Prior administrative experience is advantageous.
• Strong attention to detail.
• Excellent interpersonal and communication skills.
• Ability to thrive in a dynamic team environment.
• Organized, results-oriented, and capable of managing tight deadlines.

Additional Information

The primary office location is in Blackrock, County Dublin. Candidates should expect to work onsite full-time during the initial four to six months. Zurich Insurance values diversity and inclusion, offering flexible working arrangements and opportunities for learning and growth. The company fosters a culture of acceptance, equity, and team spirit across its workforce.

About Zurich

Zurich is a leading insurance provider in Ireland, delivering a broad spectrum of general and life insurance solutions. Employing over 1,000 people across Dublin and Wexford, Zurich’s global presence spans 210 countries with a workforce of 53,000 employees. The organization is dedicated to supporting its staff through professional development and inclusive workplace values, aiming to create a brighter future together.