Operational Specialist

About Aleta Planet

Established in 2014 and based in Singapore, Aleta Planet specializes in providing global payment solutions that facilitate online, cross-border, and multi-currency transactions with an emphasis on security and efficiency. As a VISA principal member and licensed Major Payment Institution recognized by the Monetary Authority of Singapore, the company offers services including merchant acquisition, card issuance, remittance, and B2B payments. Its proprietary, certified platform provides businesses with seamless APIs connecting them to international payment infrastructures, supporting growth and the generation of new income streams. With operational offices in Singapore, Hong Kong, Dubai, Malaysia, and Canada, Aleta Planet enables businesses to handle local currency deposits in 39 countries and remittance services to 140 countries.

Role Overview

The Operational Specialist role is a full-time onsite position in Singapore focusing on daily operational management within Aleta Planet’s payment services. Responsibilities include coordinating transaction workflows, ensuring adherence to internal processes and regulatory standards, and swiftly addressing operational challenges. The role requires close cooperation with teams across sales, product, and technology to enhance workflows, improve service delivery, and facilitate client onboarding and account servicing.

Core Responsibilities

• Manage and monitor transaction processes ensuring compliance with both company policies and regulatory requirements.
• Collaborate effectively with cross-departmental teams to optimize processes and enhance operational efficiency.
• Support client onboarding and ongoing account maintenance operations.
• Analyze operational data to detect patterns and recommend improvements.
• Prepare operational reports and assist with initiatives aimed at process enhancements.
• Contribute to project management efforts for new implementations and system upgrades that boost productivity and customer satisfaction.

Candidate Qualifications

• Strong analytical capabilities to assess operational data and identify improvement opportunities.
• Effective verbal and written communication skills suitable for interaction with internal teams, partners, and clients.
• Experience in operations management with proven skills in workflow oversight and compliance assurance.
• Project management competence to aid in implementing operational improvements and technology updates.
• Background or exposure to sales support, particularly in payment solutions or financial services, is advantageous.
• A diploma or degree in Business, Finance, Operations, or related disciplines is required.
• Meticulous attention to detail, organized approach, and capability to thrive in a dynamic, regulated environment.
• Proficiency with Excel and standard business software; knowledge of payment or fintech platforms is a plus.