Onboarding & Activation Specialist (French & English)

Position Overview

We are seeking an Onboarding & Activation Specialist fluent in French and English to join a prominent global technology and e-commerce platform. Based in Ireland with fully remote work, this contract role runs from ASAP until 31st December 2026. The specialist will support new sellers throughout their onboarding journey, ensuring they are prepared, trained, and activated for successful operation on the platform.

Key Responsibilities

• Manage the complete onboarding process for sellers from approval to launch readiness.
• Ensure all accounts, tools, and platform-required processes are set up correctly.
• Assist sellers in understanding platform policies and requirements.
• Guide sellers through structured milestones to activate them and maintain engagement.
• Track progress, follow up on pending actions, and escalate any activation blockers.
• Conduct onboarding and training sessions in both French and English.
• Educate sellers on platform features, procedures, and best practices to boost their confidence and active participation.
• Maintain detailed records, notes, and status updates in operational systems and trackers.
• Collaborate closely with Business Development, Operations, and Category Management teams to facilitate smooth transitions from seller approval to activation.

Candidate Profile

• 1 to 2 years of experience in customer support, sales, seller support, account coordination, onboarding, or operational roles.
• Excellent organizational and time management abilities.
• Familiarity with structured processes, CRM platforms, and internal tools.
• Meticulous attention to detail and strong documentation capabilities.
• Fluent verbal and written communication in French and English.
• Capable of educating, guiding, and motivating sellers effectively.
• Proactive mindset with confidence managing multiple stakeholders and performing regular follow-ups.