Office Coordinator

Role Overview

The Office Coordinator will act as the central point of contact for all international patient inquiries in Kenya, facilitating smooth communication and collaboration among hospitals, insurance firms, embassies, and referral sources. This role supports the regional sales team in reaching patient acquisition and revenue goals by managing the end-to-end patient referral process from initial inquiry through admission and post-treatment follow-up.

Key Responsibilities

• Handle international patient inquiries originating from Kenya and ensure prompt coordination.
• Collaborate closely with hospitals, doctors, insurers, embassies, corporates, and referral partners to streamline patient services.
• Assist the regional sales team in achieving targets related to patient intake and revenue generation.
• Oversee patient referrals comprehensively, from the stage of inquiry to admission and aftercare follow-up processes.
• Coordinate logistics with teams involved in medical assistance, billing, visa support, travel, and accommodation arrangements.
• Create accurate quotations, treatment cost estimates, and prepare necessary documentation for patients.
• Maintain and regularly update the CRM/database to track leads and successful conversions efficiently.
• Arrange schedules for meetings, presentations, and business visits on behalf of the regional sales team.
• Compile daily, weekly, and monthly sales and operational reports for managerial review.
• Organize health-related outreach activities such as marketing events, medical camps, continuing medical education (CME) programs, and awareness campaigns.
• Establish and nurture enduring relationships with critical stakeholders including doctors, hospitals, third-party administrators, facilitators, and corporate clients.
• Ensure a superior patient experience through timely communication and seamless coordination.
• Keep track of competitor activities and contribute market insights to inform strategy.