MSP Specialist - US Region

About the Role

We are seeking an MSP Specialist based in Hyderabad to provide operational and administrative support for MSP processes within strategic client partnerships, primarily focused on the US market. The role requires working hybrid with EST shift timings. Candidates must exhibit exceptional customer service, detailed orientation, and a process-driven approach.

Primary Responsibilities

• Inputting hiring requisitions into the Vendor Management System (VMS) on behalf of hiring managers.
• Coordinating with suppliers for new requisitions and ensuring candidates are linked appropriately.
• Managing extension requests, onboarding and offboarding tasks within the system, and updating requisition details.
• Maintaining data accuracy within the VMS, including supplier and candidate assignment information.
• Handling mailbox correspondence and supplier communication related to hiring processes.
• Establishing procedures for new supplier registrations.
• Serving as a liaison guiding hiring managers through front-end MSP processes in US and Canada markets.

Qualifications & Skills

• 2 to 5 years of experience in customer service within a production environment; staffing industry experience is advantageous.
• Hands-on experience with VMS platforms, particularly Fieldglass and VNDLY, including job posting creation.
• Advanced proficiency in Microsoft Office and Google Suite, with strong Excel and Google Sheets capabilities.
• Excellent communication skills, both verbal and written.
• Strong organizational and time management abilities.
• Proficient interpersonal skills, capable of interacting across various organizational levels.
• Effective problem-solving skills, critical thinking, and analytical mindset with ability to make judgments in ambiguous situations.
• Detail-focused with an orientation towards continuous system and process improvements.
• Ability to work independently and as part of a team.
• Results-driven attitude with a strong customer service orientation.

Additional Details

This role emphasizes accuracy, consistency, and outstanding customer service while supporting MSP operational activities.