Mitigation Job File Coordinator

Overview

SERVPRO of Milford-Orange-Stratford is seeking a Mitigation Job File Coordinator to act as the primary communication link between customers and project teams, managing project documentation and supporting operational workflows in mitigation projects. This role demands motivation, strong organization, and excellent customer service skills within a dynamic restoration service environment.

Compensation and Benefits

• Annual salary ranging from $60,000 to $67,900
• 401(k) matching program
• Comprehensive health, dental, and vision insurance coverage
• Paid time off
• Competitive pay and benefits package
• Opportunities for career advancement and professional growth

Primary Responsibilities

• Maintain professional, timely communication with customers, insurance agents, Project Managers, and other stakeholders.
• Oversee daily progress of mitigation projects, managing job status, documentation, and remaining action items.
• Prepare and update preliminary estimates using industry-specific software, with final approval from Project Managers.
• Review and verify job-site documentation accuracy and completeness, including photographs, forms, moisture readings, and equipment logs.
• Identify and follow up on any missing or incomplete documentation with relevant team members.
• Keep job information updated in project management systems.
• Support estimate submissions, invoicing, payment follow-ups, and insurance documentation processes.
• Collaborate closely with Project Managers to ensure precise file documentation from project initiation through closure.
• Provide regular job updates to customers and assist in resolving documentation inquiries.
• Work collaboratively with accounting, production, reconstruction, and other departments as necessary.
• Ensure confidentiality of all customer, insurance, financial, and company data.
• Perform additional administrative and coordination duties as required.

Candidate Requirements

• Minimum education: High school diploma or GED.
• Preferred: One year of experience in customer service, administration, project coordination, or office work.
• Strong verbal and written communication capabilities.
• Exceptional organizational skills and attention to detail.
• Ability to juggle multiple priorities and deadlines effectively.
• Self-driven with ability to work independently and demonstrate strong follow-through.
• Proficiency in computer use, email, Microsoft Office Suite, and web-based applications.
• Familiarity with insurance claims, restoration, construction, property management, or estimating software is an advantage but not mandatory.
• Willingness and ability to learn company systems, procedures, and professional terminology.
• Must qualify for a successful background check as per applicable laws.

Work Environment and Physical Demands

This role is predominantly sedentary within a fast-paced office setting. Duties include extended computer use, communicating via telephone and email, managing electronic and physical files, and occasionally moving or lifting office supplies and filing materials which may involve bending, standing, and accessing file cabinets.

Additional Information

This position is part of a locally owned and operated franchise. All employment is directly under the franchise’s supervision and not affiliated with the national franchisor entity. The company operates emergency mitigation and property-restoration services in Connecticut and New York, prioritizing professionalism, customer care, and dependable teamwork.