Merchant Trainer (12-Month Contract)

Job Overview

This position is centered on delivering training and assistance to merchants regarding NETS payment solutions, ensuring effective installation of POS materials, and promoting merchant engagement and adoption of NETS payment offerings.

Key Duties

• Conduct orientation and training sessions for newly onboarded merchants on utilizing NETS payment systems.
• Oversee correct and prompt merchant setup alongside deployment of Point-of-Sale (POS) promotional materials.
• Offer continuous support to merchants, helping them adopt and effectively use NETS payment products and services.
• Collaborate with internal teams to implement merchant engagement strategies that increase activation, usage, and loyalty.
• Respond to merchant queries and resolve any operational challenges connected to payment acceptance and functionality.
• Track onboarding and engagement efforts to maintain an excellent merchant experience.

Candidate Profile

• Holds a Diploma, GCE 'A' Level, or GCE 'O' Level with relevant professional experience.
• Possesses 2 to 3 years of experience in customer service, merchant support, training, or account management roles.
• Fluency in English and Mandarin, both spoken and written, with excellent communication skills.
• Demonstrates resourcefulness, initiative, and strong interpersonal abilities.
• Highly organized, detail-oriented, and capable of working independently with minimal oversight.
• Efficient in coordinating and working collaboratively with various stakeholders.
• Exhibits a positive mindset, prioritizes customer satisfaction, and works well within a team setting.