Leisure Travel Specialist

About TAG and the Role

TAG delivers highly personalized travel and event management services to leading global clients, top executives, and renowned productions. Our goal is to simplify travel complexities and support clients in reaching their destinations prepared and confident. We foster a dynamic, stimulating work environment suitable for experienced individuals and those starting their careers who demonstrate ambition, authenticity, and teamwork.

Responsibilities

• Oversee comprehensive client travel plans, anticipating needs including preferences and budgets to provide tailored, compliant travel solutions.
• Create intricate itineraries combining air, rail, accommodations, and ancillary services aligning with client and company guidelines.
• Provide end-to-end support on inquiries, bookings, ticket issuing, and documentation, ensuring high accuracy and excellent customer service.
• Proactively identify and resolve booking issues and client concerns while upholding professionalism and customer care standards.
• Cultivate and maintain strong collaborative relationships with clients, suppliers, and internal teams to ensure service continuity and personalized experiences.
• Enhance revenue by negotiating advantageous rates, spotting upselling opportunities, and minimizing financial risks and errors.
• Handle administrative and financial duties such as reconciliations, accounting questions, credit checks, and coordinating payments alongside Finance.
• Ensure data integrity and compliance in systems including GDS/PNR and PCI, while continuously expanding knowledge of destinations, products, and industry trends via training and supplier engagement.

Qualifications

• Bachelor’s degree (BS or BA) or equivalent education combined with at least 2 years experience in a travel agency setting.
• In-depth knowledge of air travel processes including published and negotiated fares, ticketing, exchanges, and reissues, with practical experience in GDS platforms, preferably Galileo.
• Demonstrated capability in booking air and hotel travel and supporting VIP, entertainment, or group travel clients.
• Exceptional communication, customer service, and negotiation abilities, combined with a proactive, detail-focused, and independent work ethic.
• Highly organized and flexible, proficient at problem solving, multitasking, and prioritizing tasks both independently and collaboratively in high-paced settings.

Benefits

• Attractive salary package
• Wellness and Employee Assistance Program (EAP)
• Discounts available for employees

Additional Information

We strive for equal employment opportunities for all candidates. TAG is associated with multiple industry groups such as ABTA, AFTA, ATOL, BTA, CT Partners, EarthCheck (Bronze Benchmark), First Travel Group, IATAN, isla., PCI, The Advantage Travel Partnership, and Virtuoso.