Job description

Job Overview

We are seeking a Lead Management and Administrative Executive to join our team in Delhi-NCR at Buildtech Solutions. This role involves handling customer interactions, managing leads, coordinating deliveries, and ensuring smooth administrative operations related to sales of tiles.

Key Responsibilities

Respond promptly to incoming calls and lead inquiries, addressing questions about tile products, pricing, and availability while facilitating sales conversions.
Manage communication through WhatsApp Business by answering customer queries, sharing product catalogs, and following up on pending leads without delay.
Track and handle leads generated via Shopify, including monitoring enquiries, processing abandoned carts, responding to quote requests, and keeping lead statuses current.
Prepare precise Proforma Invoices based on customer tile selections and quantities, obtaining confirmation before proceeding with order processing.
Maintain rigorous follow-up procedures to pursue every open lead and quotation until successfully converted or officially closed, ensuring no lead is neglected.
Coordinate delivery logistics by arranging porters or local transportation for confirmed orders, monitoring dispatch and delivery progress, and resolving any delivery complications effectively.
Compile and submit daily reports summarizing leads managed, Proforma Invoices sent, and sales conversions achieved to the company founder.

Skills and Qualifications

Excellent communication skills to handle phone and WhatsApp customer interactions efficiently.
Proficiency in managing e-commerce platforms, particularly Shopify for tracking orders and leads.
Competence in preparing accurate Proforma Invoices aligned with customer requirements.
Strong organizational ability to manage lead follow-ups systematically and coordinate delivery processes.
Basic report writing skills for daily summaries and updates to management.

Compensation

The offered monthly salary ranges from INR 14,000 to INR 17,000.