Laundry Supervisor

About the Company

Rixos Bab Al Bahr is a prestigious five-star luxury beachfront resort located on Al Marjan Island in Ras Al Khaimah, UAE. It is recognized for delivering authentic Turkish hospitality paired with superior service standards. The resort redefines modern luxury through its innovative ultra all-inclusive concept, providing guests with an exceptional and immersive holiday experience. Highlights include elegant accommodations, diverse international and specialty dining options, lively entertainment, numerous leisure and recreational activities, family-friendly programs, wellness and spa facilities, and personalized services, all set beside pristine beaches along the Arabian Gulf. It serves as a distinguished destination catering to families, couples, and luxury travelers seeking comfort and memorable experiences.

What We Offer

• A supportive, multicultural work environment promoting career advancement and skill development.
• Training aligned with international luxury hospitality standards.
• Opportunities to develop a long-term career within a globally renowned hospitality brand.
• Competitive salary package.
• Complimentary duty meals including breakfast, lunch, dinner, midnight meals, and coffee breaks.
• Vacation travel tickets and additional hotel benefits.
• Medical insurance coverage.

Job Overview

The Laundry Supervisor oversees and manages laundry and uniform staff to guarantee a continuous supply of clean, well-maintained linens and uniforms. The role entails ensuring laundry activities comply fully with health standards and hotel guidelines while maintaining operational efficiency and high-quality output.

Key Responsibilities

• Direct and supervise laundry staff to maintain consistent quality and timely supply of linens and uniforms.
• Conduct staff interviews, supervise, train, schedule, mentor, and evaluate team members.
• Maintain laundry equipment and facilities in optimum working condition.
• Manage all laundry-related functions strictly following health and operational guidelines.
• Oversee departmental financial operations including budgeting, purchasing, payroll, forecasting, and inventory management.
• Report progress and issues to Housekeeping Manager or Executive Housekeeper.
• Maintain exceptional cleanliness standards abiding by established policies and procedures.
• Foster effective staff relations and handle guest concerns professionally with appropriate follow-up.
• Organize monthly communication meetings and monitor employee performance.
• Encourage teamwork within the laundry department and strengthen interdepartmental cooperation.
• Plan, organize, and recruit suitable laundry personnel.
• Supervise outsourced laundry services ensuring quality and compliance with standards.
• Ensure correct and economical use, storage, and handling of chemicals respecting environmental policies.
• Maintain appropriate linen and laundry stocks; constantly inspect linens and uniforms for cleanliness and defects, recommending replacements when necessary.
• Manage smooth linen flow across floors and outlets, and accurately track chemical consumption and productivity through monthly reports.
• Support laundry and housekeeping during peak operational hours.
• Keep work areas safe, well-maintained, and free from fire or safety hazards.
• Maintain accessible records, manage lost and found items, and participate in inventory counts.
• Adhere to proper telephone etiquette as per hotel standards and involve higher management for serious issues or approvals.
• Collaborate closely with other departments to ensure smooth hotel operations.
• Address guest complaints with ownership and resolve issues to guest satisfaction.
• Ensure continuous supervision and scheduling coverage in the laundry department.
• Keep team updated on organizational changes and news, conduct daily briefings, and share operational highlights with management.
• Assist in recruitment and onboarding in coordination with HR, fostering high morale and a positive work environment.
• Develop staff motivation and performance through action plans focused on retention and satisfaction.
• Coordinate and ensure participation in trainings and refresher courses as scheduled.