Junior Crew Member

About Burger Urge

Burger Urge is a fast-growing burger restaurant group that has spent 18 years serving juicy, flavourful burgers made with premium local ingredients. The brand focuses on classic favourites as well as modern, trend-led recipes, and aims to build more than just a restaurant chain — it wants to develop a wider lifestyle and hospitality group spanning food, entertainment, music, film, art, and fashion.

The company’s longer-term vision is to reshape the food and hospitality space with a strong emphasis on beautiful product design, meaningful experiences, and a better future for people, animals, and the planet.

Role overview

The Junior Crew Member will play a hands-on role in delivering a high-quality customer experience in a busy restaurant setting. This position involves serving guests, preparing menu items, keeping the venue clean, and supporting smooth day-to-day operations alongside the rest of the team.

Key duties

• Welcome guests warmly and take orders quickly and accurately.
• Prepare food in line with Burger Urge recipes and standards, including cooking, grilling, frying, and assembling items.
• Keep the kitchen, dining areas, and restrooms clean and hygienic.
• Use and maintain equipment such as grills, fryers, and ovens.
• Process cash and card payments while keeping sales records accurate.
• Work closely with teammates so orders are completed correctly and on time.
• Take part in training and stay current on policies, procedures, and menu updates.

What Burger Urge offers

• A generous staff discount across menu items and merchandise.
• Opportunities to grow within an expanding business with clear promotion pathways.
• A stable role within a strong, established market presence.
• A creative working environment with management and operating practices shaped by the brand’s innovative identity.

What the company is looking for

Ideal applicants should be personable, service-focused, and comfortable working in a fast-paced environment. Good organisation, time management, and teamwork are important, along with flexibility to work evenings, weekends, and school holidays. Prior experience in a quick service restaurant is an advantage, but it is not essential.

Mandatory requirements

• A Food Safety Certificate is required.
• Applicants must have valid working rights; international candidates need passport and visa documentation.
• An RSA Certificate must be obtained within 30 days of starting employment.

Additional information

This role is located in Mackay, Andergrove, Queensland, Australia. The position is full-time and onsite. The vacancy will stay open for 4 weeks unless a suitable candidate is found sooner. Applicants are asked to submit a resume outlining relevant experience and qualifications.