IT Support Specialist

About BullionStar

BullionStar is a leading precious-metals dealer in Singapore, serving customers around the world with physical gold, silver, and platinum. The business handles buying, buyback, storage, and delivery, and operates a showroom in Singapore, an e-commerce platform, and vault storage across multiple jurisdictions.

The company is independently owned, founder-led, and intentionally lean. There is little bureaucracy, decisions happen quickly, teams stay close to the customer, and each person has a visible impact on the outcome. The environment suits people who value ownership, practical problem-solving, and building systems rather than simply maintaining them.

Why this role exists

When IT functions properly, it goes unnoticed. When it fails, work stops — whether that means a staff member cannot access a machine, a price display freezes on the showroom floor, or a printer fails while documents need to move. In a business where precision and trust matter, delays are not acceptable. This role is for someone who spots an issue, goes straight to it, and resolves it in person. As the company grows, the physical IT environment grows too, with more devices, hardware, displays, and security systems to support. You will own that environment hands-on and keep it running so the rest of the business can keep moving.

What you will handle

• Provide first-level IT support, including software installation, account help, day-to-day troubleshooting, and keeping printers operational.
• Set up and deploy equipment such as laptops, monitors, peripherals, and complete workstation setups for new and existing staff.
• Deploy and monitor tools across devices, including antivirus software, VPN clients, and similar applications.
• Manage onboarding and offboarding by creating accounts, provisioning devices, and ensuring access is removed and equipment is recovered when people leave.
• Build desktop PCs and perform component-level hardware repairs.
• Keep operating systems and software patched and up to date across the estate.
• Maintain the IT asset register so equipment, locations, and assigned users remain accurate.
• Support showroom point-of-sale systems, including payment terminals, scanners, and related hardware.
• Contribute to networking work, including cabling runs and cable terminations.
• Support security and display technology such as CCTV stations, access and fingerprint devices, and meeting-room AV setups.
• Carry out daily checks of shop displays before opening and follow any issue through until it is resolved.
• Document setups, repairs, and fixes so knowledge is shared rather than kept in one person’s head.
• Escort and supervise third-party technicians while they are working on site.

What the team is looking for

BullionStar values the person behind the CV more than formal credentials. The ideal candidate will bring most of the following qualities:

• Strong hands-on comfort with hardware and a preference for fixing equipment directly rather than sending it away.
• Working confidence with both Windows and Mac systems, including component selection, physical repairs, and operating system installation.
• Practical networking experience, with cable running and termination seen as a strong advantage.
• Dependability, self-direction, and the ability to keep work moving while communicating progress without being chased.
• A security-conscious mindset when handling CCTV, access hardware, user accounts, and devices.
• A structured troubleshooting approach that focuses on root causes rather than temporary workarounds.
• Good people skills, including patience with non-technical colleagues and the ability to explain issues clearly.
• Openness to feedback and willingness to adapt solutions based on user input.
• Resourcefulness and a continuous-improvement mindset, especially in a lean environment where workarounds and sourcing parts matter.
• Interest in using AI and other modern tools to improve how IT work is done.
• Availability during showroom hours and willingness to respond when critical issues arise outside normal hours.
• Comfort with physical work, including standing for long periods, working at height, and handling basic electrical safety requirements.

Role expectations

This is a hands-on operational role, not a desk-only position. You will spend time at workstations, in server areas, on the shop floor, and on ladders while running cable. It is not suited to someone who wants to solve everything remotely or avoid hardware work. It is also not a pure help-desk job: while tickets are part of the role, the core responsibility is to build, repair, deploy, and keep physical systems running. When a display fails before opening or a machine will not start, you will own the issue until it is fixed.

Application details

Applicants are asked to share their full name, email address, CV, and any personal letter or comments as part of the application process.