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About Moore Ireland

Moore Ireland is a prominent Irish firm offering accounting and advisory services to progressive and commercially driven enterprises, emphasizing top-tier client service and expertise. We are expanding our Dublin team and are seeking an IT Help Desk Technician to provide excellent internal IT service.

Role Responsibilities

Deliver on-site IT assistance at office locations in Dublin City Centre and Dun Laoghaire.
Address helpdesk requests received via phone, email, or support portal efficiently.
Troubleshoot hardware and software problems including PCs, printers, and networks.
Manage user accounts and permissions using Local Active Directory and Microsoft Entra.
Assist in performing system updates, antivirus scans, and managing software patches.
Escalate complex technical issues to advanced support teams promptly.
Maintain clear documentation of technical issues, resolutions, and procedures within knowledge bases.
Set up new computers, user profiles, and access credentials for staff.
Support connectivity solutions such as VPN, Wi-Fi, and remote access configurations.
Train users on IT policies, procedures, and basic troubleshooting methods.
Provide occasional project-based and ad hoc support for other company offices in Galway and Cork as required.

Candidate Profile and Qualifications

Preferably 1 to 2 years of experience in IT support or customer service roles.
Good working knowledge of Windows operating systems, Microsoft Office suite, and fundamental networking concepts.
Bachelor's degree in IT, Computer Science, or related disciplines is favored but not mandatory.
Additional certifications enhancing suitability include:
- CompTIA A+ for foundational hardware and software support.
- CompTIA Network+ for networking basics.
- Microsoft 365 Certified: Fundamentals.
- ITIL Foundation for understanding IT service management principles.

Benefits and Work Environment

Competitive remuneration package.
Balanced work-life arrangement.
Opportunities for career progression.
Access to internal training programs.
Mentoring support with ongoing evaluations and feedback.
Participation in company events.
Travel saver ticket schemes.
Flexible hybrid working options available.
Educational courses and continuing professional development (CPD) support.
Connection to Moore Global Network with over 30,000 employees across 260 independent firms in more than 110 nations.

Inclusivity and Culture

Moore values diversity and inclusion, striving to recruit talent from a broad and varied talent pool. We prioritize candidates who demonstrate motivation, teamwork, enthusiasm, and a career-driven attitude to help strengthen our diverse and representative workforce.

IT Help Desk Technician