IT Executive

About Groww

Groww is a dedicated team committed to making financial services accessible to every individual in India through a versatile multi-product platform. Daily, we empower millions of users to manage their finances confidently. Our core focus on customer satisfaction influences every product detail, design, and algorithm. The strength of our company lies in our people, united by values of ownership, customer focus, integrity, and innovation. We continuously strive to challenge conventions and create impactful solutions.

Our Vision is to equip every person with the knowledge and tools required to confidently make smart financial decisions. We aim to be a trusted partner for millions by providing a seamless, advanced financial services platform.

Our culture promotes collaboration, transparency, and open communication, removing hierarchical barriers to foster individual authenticity and motivation. The foundational values driving Groww are:

• Radical customer centricity
• Ownership-driven culture
• Simplicity in processes
• Long-term strategic thinking
• Complete transparency

Responsibilities

• Deliver first-level technical assistance to users via phone, email, or in person.
• Troubleshoot and resolve issues related to hardware, software, and network connectivity.
• Install, configure, and maintain operating systems, applications, and hardware components.
• Refer complex problems to higher-level technical support when necessary.
• Record all support actions and solutions accurately in the ticketing system.
• Support user account management, including password resets and access rights administration.
• Perform scheduled maintenance and updates on IT equipment and systems.
• Provide support for remote users and mobile device connectivity.
• Participate in IT projects and special initiatives as requested.
• Manage IT assets efficiently.

Required Qualifications and Skills

• 2 to 3 years’ professional background in IT support or related roles.
• Proficient with Windows and Mac OS operation.
• Hands-on experience with Microsoft Office Suite and Client VPN tools.
• Basic networking knowledge including TCP/IP, DNS, DHCP, and Wi-Fi concepts.
• Experience with SDP IT ticketing systems and remote support utilities.
• Strong analytical and troubleshooting capabilities.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively within a team.
• Familiarity managing video conferencing systems such as Polycom and Cisco.

Preferred Qualifications

• Certifications like CompTIA A+, Network+, Microsoft Certified Professional (MCP) or equivalents.
• Experience with Azure Active Directory, Jamf Pro, Office 365, and Google Workspace.