Information Technology Support Specialist (Entry-Level)

About Universidade do Minho

Universidade do Minho (UMinho) stands as a vibrant and internationally focused Portuguese university, established in 1973 and situated in Braga and Guimarães within the Minho region. The institution merges a rich historical legacy with an active cultural community, fostering an engaging atmosphere for both education and employment. UMinho ranks consistently among the world’s top 100 universities under 50 years, underscoring its dedication to innovation and excellence. It is known for pioneering initiatives in open access and sustainability reporting in Portugal, demonstrating its commitment to both scientific progress and societal welfare. The university supports an inclusive and supportive environment centered on leading-edge research and sound governance.

Role Overview

The Information Technology Support Specialist at entry level will be a primary contact for technical support, aiding staff, faculty, and students mainly through remote assistance. This full-time position entails responding to help desk queries, troubleshooting and fixing hardware and software problems on desktop systems, and assisting with frequently used academic and administrative IT applications. The professional will help users navigate through troubleshooting processes, escalate complicated issues as needed, and document solutions within an internal knowledge database. Regular duties include watching over system notifications, executing fundamental maintenance and updates, and enhancing IT support procedures. Effective communication and teamwork with the wider IT department are crucial to maintain dependable and secure technological services.

Qualifications and Required Skills

• Proficiency in technical support and help desk operations to efficiently assist users and manage support tickets.
• Experience in troubleshooting and handling issues related to desktop computers, both hardware and software.
• Essential knowledge of information technology, including operating systems, networking basics, and common productivity software.
• Strong interpersonal skills focused on clear, customer-oriented communication and explaining technical information in an understandable manner.
• Capability to operate autonomously in a remote environment, including good time management and adherence to protocols and security policies.
• A relevant educational background such as a vocational or technical certification or a bachelor’s degree in IT, computer science, or a related discipline, or equivalent practical experience.
• Familiarity with ticketing systems, remote support platforms, and standard office suites; prior internship or entry-level experience in IT support is advantageous.