Implementation Project Manager

About Medallion

Medallion is dedicated to enabling healthcare teams to concentrate on delivering outstanding patient care by removing administrative hindrances. Their advanced provider operations platform automates critical tasks such as licensing, credentialing, payer enrollment, and compliance, allowing healthcare operations teams to improve workflow efficiency, provider satisfaction, and revenue acceleration while ensuring excellent patient outcomes.

Recognized as one of the fastest-growing healthcare technology companies, Medallion holds prominent accolades including ranking #3 on Inc. Magazine's 2024 Fastest-Growing Private Companies in the Pacific Region, #5 on LinkedIn's 2024 Top US Startups, and Best Place to Work on Glassdoor for 2024 and 2025. The company has also been featured on The Today Show, with CEO Derek Lo named among the Top 50 Healthcare Technology CEOs of 2024. Supported by $130 million in funding from top investors like Sequoia Capital, Google Ventures, and others, Medallion is on a mission to revolutionize healthcare at scale.

Role Overview

As an Implementation Project Manager at Medallion, you will oversee the Implementation phase of customer engagement to establish a solid foundation for long-term partnerships. Managing multiple projects simultaneously, including priority enterprise accounts that cover Medallion’s entire product portfolio, you will be the primary liaison for customers and coordinate end-to-end implementation efforts in collaboration with GTM, Product, and Engineering teams. Your role will also include building scalable systems and tools to enhance process efficiency with business growth.

Key Responsibilities

• Develop detailed project plans with defined milestones and deadlines, ensuring accountability from both customers and internal teams.
• Manage the full implementation lifecycle proactively to meet target timelines and objectives.
• Collaborate with internal and external stakeholders to align on critical project milestones and workflows.
• Identify and resolve any issues blocking progress by partnering with appropriate teams.
• Define project scopes, goals, and deliverables while managing expectations throughout the customer journey.
• Assist major customers with understanding Medallion’s data models and import protocols.
• Demonstrate sufficient familiarity with APIs, integrations, and system configuration to effectively communicate with Product and Engineering departments.
• Ensure customers achieve initial value milestones with Medallion and serve as their advocate to create feedback loops with internal teams.
• Continuously identify process inefficiencies and spearhead the development of enhanced procedures and resources to support scalability and maintain high customer satisfaction (NPS).
• Promote a collaborative, accountable, and high-performing team culture within Medallion.

Qualifications

• Minimum of 5 years’ experience in implementation or project management, with a focus on complex SaaS deployments.
• Experience working at B2B SaaS startups, preferably within health tech, digital health, or healthcare operations.
• Proven success managing enterprise-level projects in complex environments and leading technical project delivery.
• Strong history of managing client implementations end-to-end.
• Excellent client-facing communication skills including executive presence and the ability to translate technical concepts for stakeholders.
• Hands-on experience with SaaS configurations, integrations, APIs, workflows, permissions, and reporting.
• Proficiency in project management software such as ClickUp, Jira, and Asana.
• Strong analytical, problem-solving, decision-making, and result-oriented skills.
• Exceptional leadership and interpersonal skills for building strong stakeholder relationships.

Additional Information

Compensation for this role ranges from $95,000 to $140,000 annually, inclusive of equity and other benefits. Salary is influenced by factors like market data, location, skills, qualifications, and experience. This full-time position is located onsite in the United States and reports to the Manager of Implementation.

For security purposes, official communications will only be conducted through Medallion email addresses ending with @medallion.co.