Implementation Manager

About Privia Health

Privia Health™ is a nationwide technology-focused physician enablement organization that collaborates with medical groups, health plans, and systems to optimize physician practices, enhance patient experiences, and reward physicians for high-value care delivered both in-person and virtually. The Privia Platform integrates scalable operational processes with comprehensive cloud-based technology, aiming to reduce unnecessary healthcare expenditures, improve outcomes, and promote provider and patient well-being.

Role Overview and Responsibilities

This Implementation Manager plays an essential part of the Implementation team, primarily responsible for managing and facilitating the onboarding of leading physicians into Privia’s high-performance network. This role acts as the main liaison, project coordinator, and trainer during practice launches, ensuring smooth integration of providers into the medical group.

• Collaborate closely with providers to onboard them into Privia Medical Group.
• Lead project management, training sessions, and support efforts for physician practices during implementation of electronic medical records (EMR) and practice management/billing systems.
• Establish strategies that support long-term success, including optimizing cost efficiency and population health initiatives.
• Coordinate activities between provider practices and internal Privia teams such as Finance, IT, Revenue Cycle, and Credentialing, utilizing project management methodologies and tools.
• Provide training to physicians, clinical providers, and office personnel on Privia’s processes, technologies, and electronic health record systems.
• Maintain detailed project plans, regularly updating both clients and internal management on progress.
• Handle multiple project implementations concurrently.
• Identify and participate in both market-specific and national initiatives aimed at enhancing workflows and operations for care centers and internal teams.
• Support the expansion of strategic business units including ancillary services and other Privia service lines as needed.
• Effectively manage change and set clear client expectations.
• Develop aggressive timelines, address critical project path issues, and meet deadlines.
• Be prepared for extensive travel (approximately 70%) including overnight stays to serve markets in VA, MD, DC, and CT and new expansion areas.
• Mentor other team members on the Implementation team.

Essential Personal Attributes

• Exceptional communication and client engagement skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Strong project coordination capabilities.
• Process-driven mindset with a focus on project completion.
• Skillful in conflict resolution.
• Proven problem-solving abilities.
• Collaborative and customer-oriented approach that demonstrates measurable value.
• High attention to detail.
• Capability to work autonomously and collaboratively within teams.
• Self-motivated and resourceful nature.
• Excellent organizational skills.
• Technologically adept.
• Ability to multitask and manage diverse responsibilities efficiently.

Required Qualifications and Experience

• Bachelor’s degree preferred or equivalent relevant experience.
• Minimum 3 years of experience in practice management or EMR implementation and training.
• Healthcare technical project management experience preferred.
• Prior experience in hospital or physician office settings including familiarity with physician office workflows and processes.
• Knowledge of change management tactics and strategies.
• Familiarity with project management software and tools.
• Strong understanding of extended medical terminology.
• Ability to effectively interact with clinical staff at all levels including providers.
• Adherence to HIPAA regulations and policies is mandatory.

Compensation and Benefits

The salary range for this role is $75,000 to $85,000 annually in base pay, excluding bonuses and benefits. Benefits include medical, dental, vision, life and pet insurance, 401(k) plan, paid time off, and wellness programs. This position is also eligible for an annual bonus targeted at 15% of base pay, plus Restricted Stock Units. The exact base salary will depend on experience, education, and geographic location.

Additional Information

Confidentiality will be maintained in compliance with Equal Employment Opportunity guidelines.

Technical Requirements for Remote Work

To effectively work remotely supporting patients and providers, candidates must have a minimum internet download speed of 5 Mbps and upload speed of 3 Mbps, verified before employment begins. Employees working regularly from home may qualify for expense reimbursement related to internet costs.

Equal Opportunity Commitment

Privia Health values inclusion and diversity, fostering a workplace where all employees feel valued regardless of age, race, ethnicity, gender identity, disability, veteran status, or any other protected characteristic under federal, state, or local law.