Housekeeping Supervisor

Overview

The Housekeeping Supervisor will manage daily operations of the housekeeping division, ensuring guest rooms, public spaces, and back-of-house areas meet the rigorous cleanliness and maintenance standards expected at a luxury five-star hotel. This role requires leading and mentoring a team, carrying out inspections, and consistently achieving exceptional guest satisfaction, operational efficiency, and safety compliance.

Primary Duties

• Oversee daily tasks of housekeeping staff including room attendants and cleaners, and assign duties accordingly.
• Provide training and guidance to new team members on cleaning protocols, standard operating procedures, safety guidelines, and delivering excellent guest service.
• Evaluate team performance regularly, offering constructive feedback and resolving service-related issues.
• Conduct thorough inspections of guest rooms, public areas, and support spaces to ensure adherence to cleanliness and maintenance standards.
• Verify completion and quality of room cleaning, ensuring proper presentation of linens, toiletries, and overall hygiene.
• Address deficiencies promptly and implement corrective measures to maintain standards.
• Monitor inventory levels for linen, cleaning supplies, and guest amenities, coordinating procurement within budget constraints.
• Manage safe storage and handling of cleaning chemicals in compliance with health and safety regulations.
• Respond efficiently to guest requests and concerns related to housekeeping services, aiming for swift and professional resolution.
• Handle guest complaints tactfully, ensuring satisfaction and upholding brand reputation.
• Enforce strict adherence to hotel policies, safety protocols, and chemical handling procedures within the department.
• Stay updated on health, safety, and fire regulations and ensure housekeeping operations comply.
• Report maintenance needs in guest rooms and public areas to the maintenance team promptly.
• Prepare daily cleaning schedules and allocate room assignments for the housekeeping team.
• Maintain detailed records on completed tasks, inventory usage, and guest feedback or issues.
• Assist with performance reporting and conducting evaluations for housekeeping personnel.
• Support monthly inventory checks to ensure adequate stock of essential supplies.
• Participate in daily meetings and implement instructions from Executive Housekeeper or Assistant Executive Housekeeper.

General Responsibilities

• Comply fully with all hotel policies including those regarding fire safety, hygiene, health, and general safety as outlined in the Team Member’s Handbook.
• Attend work punctually, maintaining proper uniform and appearance according to grooming standards.
• Maintain professional personal hygiene and appearance at all times.
• Cultivate and maintain positive working relationships with all colleagues and departments.
• Engage actively in staff meetings, training sessions, and hotel initiatives.
• Support departmental training efforts and adapt to any changes within the housekeeping function as directed.
• Exhibit a positive, professional demeanor, demonstrating self-control and motivation consistently.
• Deliver courteous and professional service to all guests and team members.

Additional Responsibilities

• Assist with conducting quarterly, bi-annual, and annual inventories of equipment and operating supplies.
• Perform other reasonable tasks delegated by Executive or Assistant Executive Housekeeper.

Qualifications & Requirements

• Between 3 and 5 years’ experience in housekeeping within a luxury or five-star hotel, including 1 to 2 years in a supervisory capacity.
• High school diploma or equivalent required; higher education in Hotel Management, Hospitality, or a related discipline is preferred.
• In-depth knowledge of luxury housekeeping standards, cleaning techniques, sanitation procedures, and guest service excellence.
• Strong leadership abilities with excellent communication and interpersonal skills to effectively manage a diverse team.
• Exceptional organizational skills, keen attention to detail, and capability to juggle multiple tasks efficiently in a fast-paced setting.
• Proficiency in English required; additional languages are advantageous. Effective written and verbal communication skills essential.
• Familiarity with hotel property management systems (PMS) and Microsoft Office suite is expected.
• Physical capability to stand, walk, and supervise for prolonged periods, including flexibility to work weekends and holidays.
• Commitment to uphold professionalism, discretion, and protect the luxury brand image of the hotel.