Housekeeping Coordinator

About Starwood Hotels

Starwood Hotels, established in 2006 by Barry Sternlicht, is a luxury hotel management company affiliated with the global investment firm Starwood Capital Group. Our mission-driven approach emphasizes respect for nature, collaborative teamwork, and delivering outstanding guest experiences.

Role Overview

We are seeking a diligent and proactive Housekeeping Coordinator to oversee and facilitate the daily operations of our housekeeping team in Mayfair, Saskatchewan. This role is pivotal in ensuring rooms are impeccably maintained, operational processes are smooth, and service standards are consistently exceptional.

Key Responsibilities

• Manage housekeeping schedules and coordinate daily activities for the team.
• Delegate tasks effectively and ensure their timely completion.
• Keep detailed records regarding room readiness, housekeeping progress, occupancy, and maintenance issues.
• Act as liaison between housekeeping, front office, reception, maintenance, and management to communicate room status and updates.
• Respond promptly and professionally to guest housekeeping requests and concerns.
• Prepare daily reports monitoring housekeeping performance metrics.
• Collaborate with Maintenance and Engineering teams on repair and upkeep matters.
• Support internal housekeeping initiatives and monitor their advancement.
• Ensure all housekeeping procedures adhere strictly to health, safety, and hygiene regulations.
• Foster a culture that emphasizes cleanliness, professionalism, and superior guest service.

Training and Team Development

• Assist in training new housekeeping staff, including onboarding processes.
• Provide instruction on cleaning techniques, safety protocols, and company guidelines.
• Demonstrate correct usage of cleaning tools and chemicals.
• Conduct periodic refresher sessions to maintain high standards.
• Monitor performance and offer coaching and constructive feedback.
• Coordinate with supervisors and management to identify ongoing training needs.
• Evaluate training effectiveness and propose improvements.
• Support quality control inspections and audits within housekeeping.

Candidate Profile

• Previous experience in housekeeping, hospitality administration, or related fields.
• Strong organizational and multitasking capabilities.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and hotel management software.
• Keen attention to detail with acute problem-solving abilities.
• Ability to work effectively in fast-paced environments.
• Willingness to work flexible shifts including weekends and holidays.
• Positive and hands-on attitude with passion for maintaining high standards.

Why Choose Starwood Hotels?

• A work environment inspired and designed by nature.
• Comprehensive health and wellness benefits including competitive vision coverage and Employee Assistance Program (EAP).
• Retirement planning options.
• Paid personal days to support work-life balance.
• Opportunities for global career growth in a rapidly expanding company.
• Access to SH University, an exclusive online learning platform offering professional development and certification opportunities.
• Team Member Recognition Program rewarding exceptional contributions.

Equal Opportunity and Inclusion

Starwood Hotels is committed to a diverse and equitable workforce, fostering an inclusive culture free of discrimination based on any legally protected attribute. Accommodations for applicants with disabilities are available upon request through People Operations.