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Overview

This senior leadership position is based in the United Arab Emirates with a global financial services firm operating fully remotely. The Head of Operations will be instrumental in shaping and expanding the operational framework of a technology-driven, global financial organization, focusing on efficiency, compliance, and exceptional service delivery.

Key Responsibilities

Design and implement a robust operations strategy aligned with the company’s goals, emphasizing scalability, quality, efficiency, and compliance.
Lead multiple operational divisions such as payments, treasury, reconciliations, business operations, and card operations.
Take ownership of the operational performance by setting clear metrics, controls, and driving ongoing improvements to maintain superior service levels.
Accelerate process improvement initiatives, automation, and operational transformation through the adoption of structured methodologies, technology, data analytics, and AI-based solutions.
Develop and standardize operating procedures for enhanced consistency, efficiency, and operational transparency.
Cultivate and mentor a high-performing operations team fostering accountability, collaboration, and continuous enhancement.
Work closely with compliance, risk management, and financial crime departments to ensure full compliance with regulatory requirements and internal policies.
Implement operational risk management practices including monitoring, reporting, controls, and audit preparedness.
Collaborate with leaders across technology, data, HR, and client service teams to achieve seamless business integration.
Manage digital asset settlement operations end-to-end, including reconciliation, wallet oversight, custody controls, and crypto-fiat transaction processes.

Candidate Requirements

Minimum of 10 years progressive experience leading operations in regulated financial sectors such as banking, fintech, or wealth management.
Proven ability in managing and expanding several operational functions including payments, treasury, settlements, and business operations.
Expertise in operational transformation, scalable process design, automation, and continuous process improvement.
In-depth knowledge of financial regulations, AML frameworks, compliance standards, and financial crime prevention.
Demonstrated success in leading and developing multidisciplinary, high-performing teams.
Exceptional leadership, communication, stakeholder engagement, and complex problem-solving skills.
Strategic thinker capable of translating business goals into effective operational plans.
Experience in cryptocurrency, blockchain, or digital asset operations is highly preferred.
Comfortable and effective working autonomously in a fully remote, global environment with reliable internet and a dedicated workspace.

Benefits and Work Environment

Fully remote work allowing location independence.
Flexible work hours granting autonomy over scheduling.
Competitive salary commensurate with experience and role responsibilities.
Generous paid time off policies supporting work-life balance and well-being.
Collaborate with a global and high-performing team on impactful tech-centric projects.
Annual professional development budget for learning resources including courses, books, and conferences.
Opportunity to contribute to pioneering solutions shaping the future landscape of financial services.

Additional Information

This role operates under a partner company responsible for managing applications and subsequent recruitment processes. The recruitment process involves unbiased AI-powered application screening to identify the best candidates, with final hiring decisions made by the partner employer's internal team.

Applicants should have access to a dedicated workspace and stable high-speed internet to ensure productivity in a fully remote setting.

Head of Operations