Guest Relations Officer

About the Role and Company

Join the prestigious Anantara The Palm Dubai Resort, part of Anantara Hotels & Resorts, a luxury hospitality brand inspired by Thai culture and genuine hospitality. Since its inception in 2001 in Thailand, Anantara has grown into a worldwide name known for exceptional guest experiences in stunning destinations. If you're passionate about warmth, generosity, and delivering heartfelt service, this opportunity offers a limitless career path.

Primary Responsibilities

• Offer outstanding and customized guest services, ensuring a warm reception, smooth check-in and check-out procedures, and prompt assistance throughout guests' stays.
• Handle guest inquiries, requests, feedback, and complaints with professionalism, aiming for swift resolution and maximum guest satisfaction.
• Provide accurate details about resort amenities, services, events, promotions, and nearby attractions, while actively promoting hotel outlets and experiences.
• Collaborate effectively with Concierge, Bell Team, Housekeeping, Guest Services Centre, and other departments to guarantee seamless guest experiences.
• Maintain precise guest records, billing, cashiering operations, and front office documentation following company policies.
• Ensure front office operations align with hotel standards along with health, safety, and security protocols.
• Track guest arrivals, departures, VIP guests, and special requests to deliver personalized service and uphold operational efficiency.
• Engage in ongoing training to enhance product knowledge, operational capability, and service quality.
• Build and sustain positive relationships with colleagues, uphold a professional appearance, and represent the resort in line with brand standards.
• Perform additional duties as assigned by management to support front office operations and achieve departmental goals.