Guest Relations Manager

About Dopamine eSports Lounge

We are Dopamine, a network of exclusive esports clubs in Dubai offering more than just a gaming venue—our space merges technology with art and hospitality to create a welcoming environment players want to return to. Our projects include Dopamine eSports Lounges located at JVC and JBR, each providing a unique experience.

Role Overview

We are currently seeking a Guest Relations Manager to join our warm and friendly team at our JBR location.

What We Offer

• Competitive salary package including base pay, sales bonuses, and tips with a total income around 8000 AED;
• Convenient 4 days on, 2 days off work schedule;
• Company-sponsored work visa, medical insurance, and training;
• Complimentary gaming time at our lounges;
• Growth opportunities within the company;
• A dynamic team of like-minded colleagues.

Key Responsibilities

• Welcoming and registering guests in our system;
• Conducting tours around the club, explaining different zones, benefits, and features of gaming areas;
• Promoting and selling food and beverages including signature lemonades, coffee, sandwiches, burgers, and fries;
• Delivering top-tier service akin to premium hospitality venues through attentiveness and engagement;
• Interacting with regular customers, remembering their names and preferences;
• Monitoring inventory levels and informing the team when to reorder;
• Handling cash payments and preparing shift closure reports.

Candidate Profile

• At least 6 months experience in customer service, sales, or call center roles;
• Proficient and confident in Russian;
• Conversational English at B1 level or higher (80% of guests are Russian-speaking, 20% are international clients);
• Enjoys engaging with guests and is attentive to detail to anticipate their needs;
• Self-motivated and able to work independently without close supervision;
• Responsible and committed to performing tasks with high quality.

Additional Advantage

• Basic knowledge of PCs and popular games;
• Some gaming experience (not necessarily hardcore).