Guest Attendant

About Fairmont Vancouver Airport

Located steps from the airline gates, Fairmont Vancouver Airport features 397 elegantly furnished rooms and suites, uniquely positioned inside Vancouver International Airport. Our accommodations boast soundproof floor-to-ceiling windows with views of airport runways and North Shore Mountains. The top floor offers newly renovated Fairmont Gold rooms with exclusive access to enhanced service and amenities including the Fairmont Gold Lounge.

We pride ourselves on fostering an inclusive and supportive work environment that values people above all. Recognized as one of Canada’s Great Places to Work®, our team is driven by passionate hoteliers, with more than half of leadership roles held by women and upward of 50% of promotions filled from within the company.

Role Overview

As a Housekeeping Guest Attendant, your keen attention to detail and exceptional cleaning expertise will help create inviting and comfortable guest rooms. You'll contribute directly to memorable guest experiences by maintaining high standards of cleanliness and care.

Key Responsibilities

• Thoroughly clean assigned guest rooms including dusting, bed making, removing used linens, vacuuming, bathroom sanitation, window cleaning inside rooms, and restocking supplies.
• Enhance the guest experience through personalized touches.
• Protect guest privacy and possessions while delivering excellent service.
• Manage daily signing in and out of master keys.
• Utilize cleaning materials and equipment responsibly and effectively.
• Document updated status for all cleaned rooms.
• Handle lost and found items appropriately and submit them to the Housekeeping Office with proper tags.
• Report any maintenance issues encountered.
• Perform other duties related to housekeeping as assigned.

Qualifications and Skills

• Previous experience in housekeeping is advantageous.
• Strong organizational and time management skills.
• Ability to collaborate effectively within a team environment with minimal supervision.
• Proactive approach to anticipating guest needs while maintaining professionalism and a welcoming demeanor.

Physical Demands

• Continuous standing and walking throughout shifts.
• Regular lifting and carrying of items weighing over 40 pounds.
• Frequent kneeling, pushing, pulling, and lifting activities.

Additional Information

• Applicants must be legally authorized to work in Canada; the employer does not assist with work permits.
• The company values diversity and inclusion, aiming to attract and promote talent from diverse backgrounds.

Employee Benefits

• Access to global employee travel and internal transfer programs.
• Opportunities to contribute to community and sustainability initiatives.
• Complimentary dry cleaning, duty meals in the staff dining area, and transit reimbursements.
• Discounts on hotel stays and dining at Fairmont and Accor properties worldwide through an employee benefit card.
• Comprehensive medical, dental, vision coverage and matched pension plan.
• Paid time off including vacation, sick leave, holidays, and special leaves.
• Hourly wage of $32 following completion of the probationary period.