Functional Lead, People Systems

Role Overview

Lead the design, optimization, and implementation of StarHub’s People Systems to enhance workforce management, ensure HR compliance, and deliver a contemporary employee experience.

This position acts as the key functional authority, bridging HR strategies and business objectives into actionable process designs, system requirements, and successful adoption throughout the employee journey.

Responsibilities

• Own the comprehensive functional design and continuous enhancement of People Systems along the hire-to-retire lifecycle.
• Act as the main business liaison between HR, Information Systems, and external vendors for People Systems projects.
• Standardize and scale HR processes ensuring they are system-supported rather than relying on manual workarounds.
• Promote system adoption by driving clear process designs, governance frameworks, and ensuring usability.
• Align functional processes with HR policies, compliance standards, and workforce strategies.
• Lead functional process design across core HR functions such as recruitment, performance management, rewards, learning, and workforce administration.
• Translate HR business requirements, policies, and operational models into clear, actionable process flows and system specifications.
• Establish and uphold end-to-end HR process standards for consistency across all business units.
• Collaborate closely with HR stakeholders to simplify, harmonize, and optimize HR processes before system implementation.
• Coordinate with IS and vendors to ensure system configurations reflect business needs rather than technical shortcuts.
• Define acceptance criteria and support user acceptance testing to verify that solutions meet business objectives.
• Manage functional governance including assessing change impacts, prioritizing initiatives, and ensuring readiness for system releases from a business perspective.
• Facilitate HR change management and adoption by clearly communicating changes, rationale, and new work methods.
• Continuously monitor process performance and gather user feedback to identify and implement improvements.

Expected Impact

• Consistent and efficient HR processes organization-wide.
• Enhanced experience for employees and managers through intuitive People Systems processes.
• Reduction of manual tasks, exceptions, and policy deviations.
• Strong alignment between HR strategies, policies, and system-enabled execution.
• Improved adoption and realization of value from HR transformation initiatives.

Qualifications and Experience

• 8 to 12 years of relevant experience in HR operations, HR transformation, or functional roles focused on People Systems.
• Extensive hands-on experience designing comprehensive HR processes spanning the full employee lifecycle.
• Demonstrated skill in converting HR policies and business needs into system-integrated process designs.
• Experience working with enterprise HR platforms such as SAP SuccessFactors from a functional or business perspective.
• Proven track record collaborating effectively with HR, IS, and vendor teams within complex organizational environments.