Front Office Manager

Company Overview

TIME Hotels began in Dubai in 2012 and operates as a hospitality brand with upscale hotels, serviced apartments, and residences. The organization is led by seasoned professionals and values energetic, practical leadership along with proactive but courteous service. With a multicultural workforce drawn from many countries, the company is focused on delivering premium experiences for business and leisure travelers while also creating a positive environment for guests, owners, suppliers, and employees. Its goal is to “brighten your world” through every interaction.

Role Overview

The Front Office Manager will lead the day-to-day front desk function, making sure arrivals and departures run efficiently and that guests receive consistently strong service. This full-time onsite role in the Doha Metropolitan Area includes supervising front office schedules, guiding and developing team members, and tracking performance to maintain service and operational standards. The position also covers responding to guest questions and complaints, coordinating closely with other departments to ensure smooth service delivery, and overseeing reservations, room allocation, and billing accuracy. In addition, the role requires maintaining front office procedures, keeping the lobby presentation in line with brand standards, and introducing improvements that support higher guest satisfaction and better operational results.

Responsibilities

• Direct the daily operation of the front desk and related guest service activities.
• Ensure check-in and check-out procedures are handled efficiently and professionally.
• Prepare staff rosters, supervise schedules, and coordinate coverage for the team.
• Coach, train, and support front office employees to improve service quality and performance.
• Address guest enquiries, issues, and complaints with speed and professionalism.
• Work with other departments to deliver seamless service across the property.
• Manage reservations, room assignments, and billing with accuracy.
• Maintain front office standards, policies, and procedures.
• Monitor lobby presentation and overall front desk appearance.
• Introduce initiatives that improve guest satisfaction and operational efficiency.

Requirements

• Hands-on experience in front office operations and guest service, including arrivals, departures, reservations, and complaint handling.
• Working knowledge of hotel property management systems (PMS) and common office software.
• Proven ability to lead teams, train staff, review performance, and manage schedules.
• Strong verbal and written communication skills with a professional interpersonal approach.
• Good organization, time management, and problem-solving skills for a busy hospitality setting.
• Professional presentation and a guest-first attitude.
• Prior experience in front office or guest services leadership, ideally in an upscale hotel or similar hospitality environment.
• Diploma or degree in Hospitality Management, Business Administration, or a related discipline; equivalent relevant experience may also be accepted.
• Fluency in English; knowledge of additional languages is an advantage, especially languages commonly used by regional and international guests.

Additional Information

No salary, benefits, application deadline, start date, or number of openings were specified in the source.