Executive - Operations

Role Overview

This position involves overseeing all warehouse-related activities at the Mondelez Distribution Center (DC), including inward processing, putaway, picking, outbound shipments, and inventory control. The executive will be responsible for managing a team of over 30 staff members to ensure smooth warehouse operations and maintain high standards of stock accuracy, hygiene, and safety.

Key Responsibilities

• Manage warehouse functions such as receipt, storage, order picking, dispatch, and inventory of products.
• Unload stock keeping units (SKUs) batch-wise and ensure timely Goods Receipt (GR) and putaway processes.
• Ensure accurate batch-wise FIFO (First-In-First-Out) and FEFO (First-Expired-First-Out) picking and dispatching of items.
• Plan manpower requirements based on volume fluctuations to maintain operational efficiency.
• Lead and coordinate a team of 30+ staff members effectively, promoting teamwork and independent management.
• Maintain stock and batch accuracy through timely resolution of inventory discrepancies.
• Uphold cleanliness and hygiene standards in both cold and dry storage zones.
• Address customer and depot queries promptly to maintain service quality.
• Collect proofs of delivery (PODs) regularly and ensure all ACC collections for the previous month are completed by the 10th of the current month.
• Ensure employee and workplace safety are not compromised and escalate any non-compliance issues to management promptly.
• Manage Goods in Transit (GIT) for timely Goods Received Note (GRN) processing at stores and regional depots (RDs).
• Analyze and resolve complaints from stores and RDs within defined time frames.
• Coordinate stock transfers between locations, including Distribution Center to Distribution Center transfers, according to requirements.
• Collaborate with customers to finalize zoning and location arrangements.

Financial and Operational Management

• Ensure zero customer debits by maintaining control over operational processes.
• Prevent productivity losses in operations to sustain profit margins.
• Manage profit and loss (P&L) in accordance with budgetary constraints.

Customer Relationship Management

• Provide support to customers based on their timely requirements.
• Resolve customer queries efficiently and provide timely reporting.
• Handle customer escalations proactively alongside the Warehouse Manager to reduce complaints.