Executive Director (General Manager)

About the Role

Serenades at West Orange, a Memory Care community managed by AgeWell Solvere Living, is seeking a skilled Executive Director to oversee daily operations and enrich the lives of residents in Winter Garden, FL (near Orlando). This position is vital in ensuring high-quality care and exceptional customer service within a thriving senior living environment certified as a Great Place to Work for eight consecutive years.

Key Responsibilities

• Maintain compliance with federal, state, and local regulations as well as accrediting standards.
• Prepare for regulatory inspections through regular audits of policies, documentation, and environmental standards.
• Manage financial operations including monthly reporting, budget adherence, accounts receivable, and maximizing all revenue streams.
• Increase and sustain community occupancy according to targets.
• Encourage staff involvement in operational decisions and foster team building through leadership and regular meetings.
• Provide ongoing staff management including recruitment, hiring, evaluation, discipline, and maintaining personnel records.
• Ensure quality care delivery by coordinating with wellness leaders and addressing resident requests promptly.
• Serve as a liaison among management, residents, families, and external community entities.
• Conduct competitive market analyses and implement marketing and sales strategies to generate leads and close placements.
• Represent the community publicly and promote its presence locally.
• Enforce OSHA safety standards and ensure adherence to all safety and emergency protocols.
• Supervise incident investigations and maintain a safe living environment.

Qualifications

• Possession of state-required licenses and certifications relevant to assisted living facility leadership.
• Strong customer service and public relations abilities.
• Experience working with senior populations and managing senior living facilities.
• Proficiency with Microsoft Office tools.
• Demonstrated integrity and leadership capabilities.
• Physical capacity to perform job duties including bending, reaching, lifting 40-50 pounds, and standing for long periods.
• Willingness and ability to spend at least 30% of work time traveling to referral sources within the market area.

Benefits

• Medical, dental, and vision insurance plans.
• Company-covered life insurance and optional disability benefits.
• Paid holidays and time off.
• 401(k) retirement savings program.

Additional Information

The role requires proactive communication with supervisors about potential risks to the community and adherence to all company policies and procedures. The Executive Director plays a central role in fostering a positive, team-oriented culture dedicated to exceptional resident care and community growth.