Ecommerce Specialist

Role Overview

We are seeking an entry-level Ecommerce Specialist to manage daily Shopify platform activities essential for maintaining our dynamic direct-to-consumer (DTC) site. This position suits candidates eager to gain hands-on experience in building and managing an ecommerce storefront, focusing on product setup, collection management, and merchandising updates under close team collaboration.

Key Responsibilities

• Create and configure products within Shopify including structural setup, tagging, image uploading, copy inclusion, and metafield management.
• Update and maintain collections by adding or removing items, managing related assets, metafields, and collection rules.
• Maintain and refresh storefront assets such as banners, hyperlinks, images, copy, and site navigation elements.
• Ensure product data integrity across the catalog with consistent naming conventions, tagging, and image sizing.
• Develop and maintain standard operating procedures documentation for site-related processes.
• Implement merchandising changes such as markdowns, sale pricing updates, and promotions including gift-with-purchase (GWP) and product bundles accurately and on schedule.
• Identify and report inventory or pricing discrepancies promptly.
• Conduct daily quality assurance checks on various site functionalities, including pages, cart, and checkout, with heightened attention to peak traffic periods.
• Verify accuracy of all site elements across different devices and document any bugs with detailed reproduction steps for prioritization.
• Demonstrate initiative by understanding site performance metrics, identifying operational gaps, and proposing improvements for process efficiency.

Candidate Requirements

• Basic knowledge of Shopify’s administrative tools acquired through education or internship experience.
• Adaptability to learn new software systems independently and navigate complex admin environments.
• Exceptional attention to detail and organizational skills to ensure data accuracy.
• Effective written communication skills, particularly in issue reporting and clarifying assistance needs.
• Ability to thrive in a rapidly changing work environment with evolving priorities and frequent site updates.
• A strong desire to expand understanding of DTC ecommerce operations.

Preferred Qualifications

• Prior hands-on exposure to Shopify admin through personal projects or coursework.
• Basic proficiency with spreadsheets for task tracking and simple reporting purposes.
• Ambition to advance into more sophisticated merchandising and site operations roles.

Organizational Structure

This position reports directly to the Associate eCommerce Manager and has dotted-line accountability to the Senior eCommerce Manager and Senior Director of Digital Operations.