E-Commerce Executive

Position Overview

Join our team as an E-Commerce Executive at Valiram in Singapore, where you will support business growth by managing inventory and overseeing e-commerce orders through collaboration with our regional third-party logistics provider. You will be responsible for handling complex data and delivering timely feedback, along with managing delivery, refunds, returns, and on-ground logistics for all online orders. Additionally, you will assist customers by addressing their inquiries via email, phone, and chat.

Primary Responsibilities

• Drive e-commerce business by managing key performance indicators such as GMV, net sales, traffic, conversion rates, and average order value.
• Plan and execute monthly promotional campaigns, focusing on localized activation to enhance performance in local markets.
• Recruit new buyers and nurture existing customers to encourage repeat purchases.
• Collaborate with the marketing team to broaden channel reach.
• Support the ideation and rollout of features and improvements to elevate the customer shopping experience.
• Conduct competitive analysis and gather industry insights.
• Implement regular stock transfers between warehouses and the e-commerce channel to prevent out-of-stock situations.
• Monitor shipments, track delivery of new and replenishment stock, and proactively communicate inventory risks to management.
• Ensure timely review and fulfillment of all pending and existing orders to minimize backlog and refunds.
• Coordinate closely with 3PL and shipping service providers to guarantee prompt dispatch and monitor order status continuously.
• Maintain high standards in customer service by promptly addressing feedback related to orders, deliveries, and shortages, including direct contact where necessary.
• Generate and present frequent reports detailing data trends and insights to management.
• Participate actively in weekly meetings and promptly address any action items.
• Complete any additional tasks assigned by the manager or department as needed.

Qualifications and Experience

• Possess a minimum Diploma or Degree in any field.
• Have at least 2 years of experience in retail, customer service, or related roles.
• Experience in e-commerce or online marketplace operations is advantageous.
• Exhibit strong interpersonal and communication skills, capable of engaging effectively with both internal teams and external partners.
• Demonstrate solid analytical and problem-solving abilities with an eye for detail.
• Display excellent planning, coordination, and time management skills.
• Maintain a positive demeanor with a strong customer-centric approach.
• Proficient in verbal and written English; additional languages are a plus.