Duty Manager (M/F/NB)

Company Overview

JO&JOE Auckland is seeking a motivated Front Office Duty Manager to join their vibrant team. The company is focused on uniting people, crafting memorable guest experiences, and ensuring every visitor feels welcomed from arrival to departure.

Role Summary

As the Front Office Duty Manager, you will play an essential role in leading guest services, supporting the front desk team, and maintaining the smooth daily operations of the Open House. You will be the primary point of contact for guests and team members, fostering a lively and hospitable environment that defines JO&JOE.

Key Responsibilities

• Provide personalized welcome and assistance to guests throughout their stay, from check-in to check-out.
• Oversee and mentor the reception staff to ensure seamless and high-quality service delivery.
• Manage cash registers, verify billing accounts, and ensure accurate payment processing.
• Address guest inquiries and complaints with professionalism and promptness.
• Actively promote the hotel's various services such as the shop, restaurant, and events.
• Maintain clear and effective communication between staff and management by reporting critical information.
• Approach challenges with a positive attitude, striving to say "yes" and resolve issues of any scale.
• Guarantee a flawless customer experience at all times during operational hours.

Candidate Qualifications

• Outstanding skills in welcoming guests and providing superior customer service.
• Strong leadership qualities with the ability to motivate and guide a team.
• Excellent organizational skills and the ability to prioritize tasks efficiently.
• Effective communication abilities suited for diverse situations.
• Willingness to learn and grow professionally.
• Diploma or Bachelor's degree in Hospitality or Hotel Management is preferred.
• Experience working with the MEWS property management system is advantageous.
• A minimum of two years of professional experience in the hospitality or tourism sector.
• Proficiency in English language.
• Valid Limited Certificate of Qualification (LCQ) and Managers Certificate.

Additional Information

• An initial phone interview will be scheduled with the recruitment team if your profile matches the requirements.
• Successful candidates will be invited for an in-person appointment with the hiring manager and recruitment team.
• All applicants will receive feedback regarding their application status.

Benefits

• Complimentary staff meals during shifts.
• Uniforms provided and laundered by the company.
• Access to international accommodation and retail discounts at various Ennismore and Accor Hotels properties.
• Discounts for family and friends at hotel locations.
• Opportunities for career growth and professional development within Ennismore and Accor global networks.
• Annual reward including a free night’s stay at the hotel plus additional perks.

Diversity and Inclusion Policy

JO&JOE is committed to fostering an inclusive workplace that attracts and promotes diverse talent. They provide reasonable accommodations throughout the recruitment process upon request to support candidates' needs.