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About the Company

Checkr is developing a cutting-edge data platform that enables secure and equitable decision-making processes. Trusted by over 140,000 companies and millions of individuals, Checkr assists with critical verifications for employment, housing, transportation, childcare, and more. Their clientele includes major organizations like Uber, Airbnb, Amazon, and others. The company is recognized on Forbes Cloud 100 for 2025 and is a 2024 Y Combinator Breakthrough Company.

Team and Role Overview

Truework, a recent addition to Checkr, specializes in providing essential employment and income data utilized in mortgage approvals, apartment rentals, and background screenings—disrupting a legacy-dominated industry valued over $5 billion. Operating as an independent arm within Checkr, Truework fosters rapid innovation while leveraging corporate strengths. Joining this team means engaging with a startup culture within the larger corporation.

Role Responsibilities

Offer outstanding support to customers via phone, email, and chat, ensuring empathy, clarity, and professionalism at all times.
Efficiently diagnose and resolve intricate technical and process-related issues, escalating when necessary.
Manage a considerable volume of inbound requests, prioritizing tasks effectively and maintaining great attention to detail.
Initiate proactive communication and follow-ups to minimize recurring problems and boost customer satisfaction.
Assist in enhancing knowledge base resources and refining procedures by recognizing customer pain points and support trends.
Collaborate with teams across product, operations, and engineering to provide insights aimed at improving the overall customer experience.

Candidate Qualifications

At least one year of experience in a high-demand customer support role, preferably within contact centers, SaaS platforms, or startup environments.
Exceptional communication skills, both verbal and written, complemented by strong active listening and reading comprehension abilities.
Proven capacity to troubleshoot software and hardware challenges using various systems and tools.
Ability to multitask seamlessly across multiple platforms without compromising accuracy.
Demonstrates resilience, self-direction, and a commitment to ongoing learning and development.
Possesses a proactive, results-driven attitude characterized by urgency, ownership, and the ability to navigate ambiguity effectively.

Compensation and Benefits

Compensation is influenced by geographical labor costs. For Nashville, TN, base salary ranges from $16.83 to $21.16 USD per hour. Additional benefits include:

A dynamic, collaborative workplace
Allowance for learning and professional growth
Competitive cash pay plus equity with advancement opportunities
Complete medical, dental, and vision insurance coverage
Up to $25,000 reimbursement for fertility, adoption, and parental planning expenses
Flexible paid time off policies
Monthly wellness stipends

Work Environment and Additional Information

Checkr values in-office collaboration and innovation; employees are expected to work onsite at least three days per week from one of their hubs including Nashville, TN. The office offers perks such as daily lunches, commuter stipends, and stocked snacks and beverages. Relocation support may be available for candidates moving to hub locations.

Diversity and Inclusion Commitment

Checkr is committed to inclusive hiring practices, welcoming candidates from diverse backgrounds, including those impacted by the justice system, respecting local laws and ordinances.

Privacy and Security

Applicants from California, Alberta, or British Columbia are protected under an Applicant Privacy Policy governing personal information use during recruitment. Official communications will come only from authorized company email domains.

Customer Support Specialist